Deco BE65 always off line in Google Home App

Deco BE65 always off line in Google Home App

17 Reply
Re:Deco BE65 always off line in Google Home App
2025-11-16 03:07:34

  @Kkout 

 

If you haven't already done so could you please refer to this link to submit the Deco APP log. 

 

How to submit Deco APP log

 

Thank you

 

@David-TP 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#12
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Re:Deco BE65 always off line in Google Home App
2025-11-16 03:44:16

  @HelpFixDecoApp 

Thanks... I have now submitted the logs as you suggested.

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#13
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Re:Deco BE65 always off line in Google Home App
Sunday

  @BPCS @David-TP 

 

I deployed two Deco BE63 nodes in a mesh last week, applied the latest firmware to both, linked my TP-Link Router account to Google Home after the mesh was fully deployed, and got the same results as reported here. It would appear that the TP-Link developers either incorrectly configured the firmware or their cloud interlink so that only the node operating as the Main (the router) reports their status to Google Home. Google Home knows there's another Deco but isn't getting its status either directly from the node or from TP-Link's cloud because it's not the router. Or maybe it's some other fault. But either way, if it ain't the router, it ain't reporting to Google Home. 

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#14
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Re:Deco BE65 always off line in Google Home App
Monday

  @jmtech 

Thanks. I am still waiting for a fix from hopefully TP Link. My Deco points appear in Google Home but they appear as in offline status. I can't believe nobody else but you and I have pointed this out to TP Link. I hope they revisit this problem.

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#15
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Re:Deco BE65 always off line in Google Home App
Monday - last edited Monday

@David-TP  I confirm that I see the same thing with the BE65 Pro running current firmware 1.2.0.  One identical satellite.

 

Also on my other network - a Deco X73-DSL is the main unit and I have X50 and X55 satellites.  Again all on the latest release firmware.

 

In each case the main unit is always online in the Google Home app, but the satellites always appear 'offline' despite being fully functional.

 

Looks like a fairly widespread error, although not a very serious one thankfully.

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#16
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Re:Deco BE65 always off line in Google Home App
Monday

  @DanHanna 

Thanks for letting us know.

 

Yes, it's "minor" because the satellite points work, but its rather annoying to keep on seeing "Offline" status in Google Home... it makes me do a double take every time I do a quick scan of everything to check the networks health.

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#17
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Re:Deco BE65 always off line in Google Home App
Monday

  @BPCS I know, I understand where you're coming from :-)  I agree.

 

I honestly don't see myself ever using the functionality though.  Ditto for Alexa.  I wonder if that's going wonky in the same way?

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#18
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