Some iOS users experienceing "No Internet Connection"
Please help me!
Some iPhones with latest OS update are experiencing "No internet connection" when connecting using the Portal while using WiFi with password, they have internet connection. Could it be that there are bugs in the latest firmware update? Before, there was no problem with the portal.
Thank you!
1. What SDN devices you are using? Please share a screenshot of the device page;
- OC200 V2
2. What did you update? What's the firmware version before update?
- 5.15.24.21
3. Does this happen on all IOS devices?
- Yes, all of the iOS devices except android.
4. Does this happen only on IOS devices? others are unaffected?
- iOS only
5. some screenshots of the portal config page;
- 
6. some screenshots on the phone, displaying the error message.
- No error, It doesn't just connect
Hi @PISD
Thanks for the reply.
Please try to delete the portal config and re-configure it.
>>>Did you try this?
I need to know what EAP you are using. Is it convenient to take a screenshot of the Device page?
6. some screenshots on the phone, displaying the error message.
- No error, It doesn't just connect
>>>Do you mean they can't connect to the wifi? Then where did you see the error message?
These are the devices:
6. some screenshots on the phone, displaying the error message.
- No error, It doesn't just connect
>>>Do you mean they can't connect to the wifi? Then where did you see the error message?
<<<The loading icon is persistent and can't connect. There is no error, they can input the Admin portal credentials.