TP-Link XE75 PRO 5GHZ not working
Hi,
I am having same issue as mentioned here at https://community.tp-link.com/en/home/forum/topic/179556?replyId=388610.
I bought the units from US, and disappointed to know that 5 GHZ is not working. I earlier contacted support and they simpley told me there was no solution. I need to get 5Ghz working in Pakistan.
The engineering team went out of their way to compile a new beta firmware for me which has allowed all my Decos to broadcast on Band4 (Channel 149+). Now all my devices can connect via 5Ghz without any issues!
Can i have the same firmware please !
Thanks.
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Hi, thank you very much for the feedback.
The original post is quite old, and now all the Deco models sold in the local market of Pakistan are region-customized and support band 4 over 5GHz.
If you bought overseas, it is recommended to return it and purchase directly from Pakistan, which will also be beneficial for future warranty service.
Thanks a lot.
Best regards.
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Well I am not traveling back to US in near future to return these. And don't mind voiding the warranty - just give me the same beta firmware pls otherwise the deco XE75 Pro units are just useless for me. Thanks.
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Hi, I'm afraid there isn't such a beta version.
Could you please send an email to the local support team to see if they can help get the customized firmware that you need?
https://www.tp-link.com/bd/support/contact-technical-support/#Service-Center
Having their support would be more persuasive to request a regionally customized version from the senior engineers.
Thank you very much.
Best regards.
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Already done that multiple times, they have stop responding after asking the hardware and firmware version.
Is there a way you can escalate it with them? The ticket# in the subject of the email is TKID250918112.
Thanks.
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