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My Deco M5's SSID keeps reverting to the First SSID that I created at initial setup

My Deco M5's SSID keeps reverting to the First SSID that I created at initial setup

My Deco M5's SSID keeps reverting to the First SSID that I created at initial setup
My Deco M5's SSID keeps reverting to the First SSID that I created at initial setup
Wednesday - last edited Wednesday
Model: Deco M5  
Hardware Version:
Firmware Version: 1.7.12 Build 20250402 Re;. 69733

i Friends,

I am facing a wierd situation. My Deco M5's SSID keeps reverting to the First SSID that I created during my first setup after the unboxing of device.

 

I gave SSID "ABCDE" when i first setup my mesh routers. I have 1 main Deco M5 and 1 satellite Deco M5.

 

After few months, i had to reset the device. I have reset both devices and configured again this time giving SSID as "QWERTy"

 

However, with in 10 minutes, "QWERTY" completely disappeared and "ABCDE" came back. This is happening mutiple times and is quite frustrating

 

I know how to reset the device and have done this step few times. The firmware is also up to date

 

Please assist

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#1
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5 Reply
Re:My Deco M5's SSID keeps reverting to the First SSID that I created at initial setup
Thursday

  @RamGopi 

Hi, welcome to the community.

Were the Deco M5 units provided by the ISP, as the current firmware seems to be a locally customized version?

 

Have you tried to manually reset both Deco M5 units before: hold the reset pinhole for 1s?

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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#2
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Re:My Deco M5's SSID keeps reverting to the First SSID that I created at initial setup
Thursday
Thanks @dDavid-Tp. Yes, these were provided by ISP. I have done close to 5 resets on both the devices main M5 and satellite. I have also tried interchanding them. After doing Reset, i will perform the whole setup related actions and the new SSID will show for 10 minutes and after that, it will revert fo old SSID Still the same
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#3
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Re:My Deco M5's SSID keeps reverting to the First SSID that I created at initial setup
Thursday

@David-TP 

 

Would a firmware recovery work? Or will it fail because the unit was provided by an ISP?

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#4
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Re:My Deco M5's SSID keeps reverting to the First SSID that I created at initial setup
Thursday

@HelpFixDecoApp 

I'm not sure whether firmware recovery helps. But there is no firmware bin download link for the ISP-customized version, so when the Deco M5 is in recovery mode, there is no firmware available to upload to the TFTP recovery tool.cool

 

@RamGopi , I think you can contact the ISP to see if there is any new firmware for an upgrade, as the standard model has been updated to the 1.9.0 version.

Thank you very much.

Best regards.

 

▶Check What's Currently Going on With Deco ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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#5
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Re:My Deco M5's SSID keeps reverting to the First SSID that I created at initial setup
Yesterday

 Hi  @David-TP ,

 

Thank  you for your quick responses

 

I have got some information from my ISP about teh working of this Mesh router. They have informed me that they save the SSID information on their servers so that they can troubleshoot if we raise any issue / ticket with them. Even if reset the router and Change the SSID, the server will revert it to the initial one that we created.

 

However, i was not convinced as i have not connected te mesh routers to internet directly. I have TP Link Archer router , Which was also provided by ISP when i took connection. That is connected to Internet and  working fine. However, they provided Mesh router as part of upgraded plan and this is connected to Archer router.. They may not have acces to Mesh's SSID and they do not have my Mesh's SSID in their records. They have only my Archer's SSID.

 

****I have few clarifications****
1. Will the settings be saved with the login that we used to login to teh device?
2. Are these conflicting and causing issue when i reset the router and use the same login?
3. Can  the firmware be completely re-imaged in Service center to the TP Link Firmware instead of  the one customized to my ISP?

 

****Testing a new approach******
1 I have personal E4R set. I have made one of the devices as Matser  and 1 Deco M5 device as satellite. Its almost 3 hours after i set it up. The SSID has not reverted to old one. Keeping fingers crossed.

 

Will keep you posted. 

 

Sorry for Lengthy message


RamGopi

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#6
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Information

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Replies: 5

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