parental control + apple TV as Home Hub

parental control + apple TV as Home Hub

parental control + apple TV as Home Hub
parental control + apple TV as Home Hub
Wednesday - last edited Wednesday
Model: Deco X60  
Hardware Version: V1
Firmware Version: 1.3.0 build 20240830 rel 50008

i subscribe to parental controls, i set my apple tvs in a profile, i set it as below

 

Blocked Websites : None

Web Filter : Mature + Shopping blocked

SafeSearch : On

Youtube restricted : On

Blocked Apps : None

App Time Limits : Off

Allowed Apps : (8) Apple - Geolocation, Maps, Services, Music, TV, AppleJuice, News, Weather 

Bedtime : Set to 2030 - 07:00 

Time Limits : Off

Offtime :  00:00 - 06:30, 15:00 - 16:30, 20:30 - 00:00

 

but every day i get a warning that the HomeHubs stopped responding during the times of either Bedtime or Offtime even though i set the apple services to be allowed

 

Also, these buttons (both Block and Adjust) dont work on this screen, i have to enter the profile to use them

at some point my subscription had expired and reverted to standard controls but i have resubscribed

 

 

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#1
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3 Reply
Re:parental control + apple TV as Home Hub
Thursday

  @Deejc 

Hi, thank you very much for the feedback.

Could you please help me submit the Deco APP log here:How to submit Deco APP log

 

By the way, if you temporarily remove the Apple TV from the parental control, will you still get notifications from the Home App that the Apple TV is not responding?

 

Wait for your reply.

Best regards.

 

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#2
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Re:parental control + apple TV as Home Hub
Thursday - last edited Thursday

Hello, I did submit a ticket yesterday as well TKID250923194 If I remove them, I do not get the issue, they work as expected, If I disable ofttimes and bedtime for example, they also work as expected

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#3
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Re:parental control + apple TV as Home Hub
Thursday

  @Deejc 

Thank you for the quick reply.

When I tried to create a support ticket under your email ID, I found this APP feedback together with the APP logs in the support historylaugh.

Your case has been escalated to the senior engineer for further analysis.

Please check the email later for more suggestions.

Best regards.

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#4
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