S7 wont connect to closer deco unit. Keeps going to furthest away

S7 wont connect to closer deco unit. Keeps going to furthest away

S7 wont connect to closer deco unit. Keeps going to furthest away
S7 wont connect to closer deco unit. Keeps going to furthest away
Saturday
Model: Deco S7   Deco XE75  
Hardware Version:
Firmware Version: Latest

Have set the preferred connection as the correct closer deco but the s7 keeps connecting to a deco really far away with poor connection. The closer one is a newer triband model but should still work no?

 

many thanks in advance for help. 

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#1
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5 Reply
Re:S7 wont connect to closer deco unit. Keeps going to furthest away
Sunday

  @Emreram 

 

Not sure I understand your problem but, the S7 will always connect to another deco as long as both decos are close enough to connect to each other. 

 

Or

 

Are you saying you set a device to connect to one deco but it's connecting to a different deco?

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#2
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Re:S7 wont connect to closer deco unit. Keeps going to furthest away
Sunday

  @HelpFixDecoApp 

 

yes. The latter. I've set the preferred connection of the S7 in question to the a closely located XE75 but the S7 keeps connection wirelessly to a distant S7. Ethernet backhaul isnt an option here. 

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#3
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Re:S7 wont connect to closer deco unit. Keeps going to furthest away
Sunday

  @Emreram 

 

So your trying to force the 1st S7 to connect to the XE75 but the 1st S7 is connecting to the 2nd S7

 

When you bought the S7 deco was it a pack of 2? If so that would explain why its connecting to the 2nd S7 when you buy them in a pack of 2 or 3 they are set to auto connect to each other 

 

Only way to stop it would be to remove the 2nd S7 or make the Xe75 pro the main but even then it still might be one S7 connection to another 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#4
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Re:S7 wont connect to closer deco unit. Keeps going to furthest away
Monday

  @Emreram 

Hi, can I have the firmware versions of your Deco S7 and Deco XE75?

Please also refer to this link to help me submit the Deco APP log:How to submit Deco APP log

 

Wait for your reply.

Best regards.

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#5
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Re:S7 wont connect to closer deco unit. Keeps going to furthest away
Monday

  @David-TP 

 

s7 1.5.2 Build 20240927 Rel. 68997

xe75  1.4.3 Build 20240926 Rel. 38336

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#6
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