My Deco BE85 keeps losing connection to my ISP router
My Deco BE85 keeps losing connection to my ISP router

My home network consists of my Internet Service Provider's router and three Decos in Access Point (AP) mode: two Decos BE85 (hardware version 1) and one Deco BE65 (hardware version 2). The main Deco BE85 is connected directly to the ISP router via cable. The second Deco BE85 is connected to the main Deco via cable, through some network switches, while the Deco BE65 is connected to the main Deco wirelessly. All my home devices, both wired and wireless, connect through the Deco system, with the ISP router providing only Internet access and VOIP telephony.
In the first two months after installation, everything worked smoothly, with very rare Internet connection interruptions unrelated to the Deco system. In the last 36 hours, however, the connection between the main Deco and the router providing the Internet connection has become intermittent, with very frequent connection losses. I have tried restarting both the ISP router and the Deco network several times, but the problem continues to recur, rendering the local network unusable, except for quick tasks that can be performed in a few minutes.
I don't know if the problem could be due to a Deco firmware update (I have the automatic update option enabled and the firmware version is 1.20 Build 20250724 Rel. 20663 on the two Decos BE85 and 1.17 Build 20250324 Rel. 32980 on the Deco BE65). The Deco settings have remained unchanged since everything was working fine. In my initial setup the wireless network (only with the 5 GHz and 6 GHz bands) and the IoT network were active, with high-capacity network mode selected and smart DHCP, Fast Roaming, and Beamforming disabled. A little while ago, I tried disabling the 6 GHz band and enabling smart DHCP, but I didn't notice any improvement.
Apart from these random attempts, I have no idea what else I could try to get a stable connection between the ISP router and the Deco system. Any suggestions in this regard would be greatly appreciated.
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Thanks a lot for your reply David. I've just sent you an email with my Deco log file attached and all the answers to your questions.
After connecting a pc to one of my ISP router's ethernet ports, this morning I realized it loses Internet connection at the same time as the Deco. So it doesn't look to be a Deco issue after all. I hope the log file can provide you with some insight.
As I mentioned in the email I've just sent, the strange thing is that even when the Internet connection drops all my ISP router lights stay green as if everything was working. Until last Thursday the Internet light always turned red when the connection was unavailable.
Thanks again for the assistance.
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Hello again. I just wanted to let you know that after speaking with my ISP customer care I managed to fix the issue by factory resetting my router.
Everything regarding my Internet connection looked fine on their end but since I was still experiencing the constant connection drops they suggested to reset the router. Since doing that everything is back to normal.
I wish I thought trying that sooner but I was misled by the green lights on the router and by their remote checks not showing any problem with my Internet connection.
Again, I really appreciate your advice which eventually pointed me in the right direction.
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