My Deco BE85 keeps losing connection to my ISP router

My Deco BE85 keeps losing connection to my ISP router

13 Reply
Re:My Deco BE85 keeps losing connection to my ISP router
a week ago

  @David-TP 

 

Thanks a lot for your reply David. I've just sent you an email with my Deco log file attached and all the answers to your questions.

 

After connecting a pc to one of my ISP router's ethernet ports, this morning I realized it loses Internet connection at the same time as the Deco. So it doesn't look to be a Deco issue after all. I hope the log file can provide you with some insight.

 

As I mentioned in the email I've just sent, the strange thing is that even when the Internet connection drops all my ISP router lights stay green as if everything was working. Until last Thursday the Internet light always turned red when the connection was unavailable.

 

Thanks again for the assistance.

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#12
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Re:My Deco BE85 keeps losing connection to my ISP router-Solution
a week ago - last edited a week ago

  @HelpFixDecoApp 

  @David-TP

 

Hello again. I just wanted to let you know that after speaking with my ISP customer care I managed to fix the issue by factory resetting my router. 

 

Everything regarding my Internet connection looked fine on their end but since I was still experiencing the constant connection drops they suggested to reset the router. Since doing that everything is back to normal.

 

I wish I thought trying that sooner but I was misled by the green lights on the router and by their remote checks not showing any problem with my Internet connection.

 

Again, I really appreciate your advice which eventually pointed me in the right direction.

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#13
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Re:My Deco BE85 keeps losing connection to my ISP router
a week ago

  @Simorame 

 

Glad you got it working :) 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#14
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