Every time I log into the Decco app, there is a pop up saying "Your HomeShield Subscription Service is not applied yet"  I then have to "Select Network", then I have to "confirm" the selection, and then there is then another pop up saying successful.  I have had a subscription for a couple years now but in the last month, I have to go through this process every time I open the app for it to work.

Equipment: Decco AX5700

Firmware Version 1.4.0 Build 20250102

App version 3.9.109

What have I tried so far:

• Tried to updated the app (was already at the latest version)
• Uinstalled the app
• Reinstalled the app
• checked local network access permissions
• Disable your phone's cellular data connection.
  • Log out of and then log back into the TP-Link app.
  • Connect to your home Wi-Fi network and try opening the app again.
• confirmed my VNP was off
• Disabled firewall
• Cleared the apps data and cache

• Any Ideas are greatly appreciated.

• Thank you,

• JB
  • ​​​​​​​