Deco x3000-5g: 5G connection stops after 40Gb downloaded
Hi
i have a Deco x3000-5g
when I reach 40Gb of data downloaded, the 5g connection is locked and I have to reboot the device to continue to stream or download or whatever. It s painful, I have 350Gb per month but every 40Gb I m blocked.
can you fix this bug please ?
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Hi, have you set any monthly data allowance on the Deco, such as:
Wait for your reply.
Best regards.
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Thank you very much for the update.
A new firmware 1.3.0 was released a few days ago:
https://www.tp-link.com/en/support/download/deco-x3000-5g/v1/#Firmware
It is suggested to manually update to this version to see whether it helps:
How to Update the Firmware of Deco
If the same issue started again after the firmware upgrade, please save a copy of the web UI system log before rebooting the router.
You can send a copy of the web system log to support.forum@tp-link.com.
Subject:[Forum Escalation][ID 841908]Deco x3000-5g: 5G connection stops after 40Gb downloaded
By the way, may I know your SIM carrier?
Wait for your reply.
Best regards.
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i had a issue again today I ve downloaded all logs (debug, warning, error...)
I ve just sent them to you by email
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Hi, thank you very much for the logs. They will be forwarded to the senior engineers for further analysis.
Moreover, may I know your SIM Carrier?
Would Deco X3000-5G turn red when the download data is over 40GB and the 5G is locked?
By the way, can you consistently reproduce this issue?
Wait for your reply.
Best regards.
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carrier is SFR (French carrier)
no there is no red light nor any alarm. I m still con'ected to the wifi network and I can access to Deco device through iPhone app. There is no error reported.
on my iphone after few seconds I have a popup saying my wifi network is not connected to internet
yes issue is coming again and again
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Thank you very much.
The case has been forwarded to the senior engineer for further assistance.
Please check the email later for more suggestions.
Best regards.
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hi David,
since the upgrade with senior engineer it is stable. No more issue.
big thanks to the support team !
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