@Zhivago-1_2 

Hi,

Have you followed Internode's instructions to configure the Internet connection?

www<dot>internode.on<dot>net/support/guides/general_settings     (need to replace <dot> with . )

One important point I see there is that "all new and some existing customers" need to set a VLAN ID of 2.

  Hi @woozle 

Thanks for the feedback. 

Yes the guy at Harvey Norman told me to set the VLAN ID to 2. 

Still no connection. 

I rang TP Link who checked a couple of things and referred me to Internode. 

I rang Internode and the person I spoke to didn't know the answer, so has referred the issue to someone else who will look remotely. 

  @Zhivago-1_2 

Just to finalise this thread, both TP Link and Internode suggested various things to connect the router to the internet, without success. 

One of the four tech people I spoke to suggested logging in to my old router and copying the details. The IP and MAC were very different to what I had been trying to set up with.

With this, and potentially some of the other suggestions, I got a green internet light.

Zhivago-1_2 wrote

  Hi @woozle 

 

Thanks for the feedback. 

 

Yes the guy at Harvey Norman told me to set the VLAN ID to 2. 

 

Still no connection. 

 

I rang TP Link who checked a couple of things and referred me to Internode. 

 

I rang Internode and the person I spoke to didn't know the answer, so has referred the issue to someone else who will look remotely.