Hi, My unit is sealed and brandnew, I also sent an email for tplink support, I am having problem binding it to my tplink account, I already tried ressetting it even it is brandnew, Also I cant find a manual firmware update download. It say's go to unit region for firmware download. but when i go to US site no BE220 available only BE230, But when I go to TP link site PHI, there's a model for BE220 but when openling the link only BE230 demo and no download link available. Hope you could help, My only option i manual firmware update, Because my tplink are having trouble to connect to the tpserver, always failed,