ever since the firmware update above not all online clients are showing. They still appear in the offline list and are still working, but very strange why they think they are offline. For example an iPhone browsing the web and a security camera, both clearly online show offline. Any ideas? Or can it be fixed in future firmware plz? Was working fine before 1.9.0 Build 20250722 Rel. 56822
Hi, welcome to the community.
Could you please refer to this link to help me submit the Deco App log:
By the way, can I have the model number of the iPhone and the security cameras?
Wait for your reply.
Best regards.
@David-TP have emailed....
Devices not working examples:
Circle 2 Wireless Camera - 4 show 5th one says offline
Nanoleaf NL72K3 Light Strip - 1 shows online 1 doesn’t
Meross mss425f Power Strip - got loads, some show offline some online
Apple HomePod 1st Gen - 1 online, 1 offline - neither of them are the hub in control of my home
Switchbot Mini Hub 2 - 1 online, 1 offline
Again they are all controllable, so they must be online but the deco app doesn’t report them properly
Thank you very much for the APP logs.
They have been forwarded to the senior engineer for further assistance.
Please check the email later for more suggestions.
Best regards.
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