Home Network Community > Deco > Not all online clients showing in list
< Deco

Not all online clients showing in list

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Not all online clients showing in list

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Not all online clients showing in list
Not all online clients showing in list
2025-09-19 18:33:49
Model: Deco M5  
Hardware Version:
Firmware Version: 1.9.0 Build 20250722 Rel. 56822

ever since the firmware update above not all online clients are showing. They still appear in the offline list and are still working, but very strange why they think they are offline. For example an iPhone browsing the web and a security camera, both clearly online show offline. Any ideas? Or can it be fixed in future firmware plz? Was working fine before 1.9.0 Build 20250722 Rel. 56822

  1      
 
  1      
 
#1
Options
3 Reply
Re:Not all online clients showing in list
2025-09-22 07:22:25

  @benmully 

Hi, welcome to the community.

Could you please refer to this link to help me submit the Deco App log:

How to submit Deco APP log

By the way, can I have the model number of the iPhone and the security cameras?

 

Wait for your reply.

Best regards.

 

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for all Deco models
  0  
  0  
#2
Options
Re:Not all online clients showing in list
2025-09-22 12:19:23

  @David-TP have emailed....

 

Devices not working examples:
Circle 2 Wireless Camera - 4 show 5th one says offline
Nanoleaf NL72K3 Light Strip - 1 shows online 1 doesn’t 
Meross mss425f Power Strip - got loads, some show offline some online

Apple HomePod 1st Gen - 1 online, 1 offline - neither of them are the hub in control of my home

Switchbot Mini Hub 2 - 1 online, 1 offline

 

Again they are all controllable, so they must be online but the deco app doesn’t report them properly

  1  
  1  
#3
Options
Re:Not all online clients showing in list
2025-09-23 02:03:35

  @benmully 

Thank you very much for the APP logs.

They have been forwarded to the senior engineer for further assistance.

Please check the email later for more suggestions.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for all Deco models
  0  
  0  
#4
Options

Information

Helpful: 1

Views: 369

Replies: 3

About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.