X73 DSL DNS Setting Error
In the Internet Connection > IPv4 section of the TP-Link app, I am unable to change any settings. I have tried all the methods mentioned online, but the options on this screen are still disabled.
Specifically, I want to manually change the ISP DNS address, but the fields are locked and cannot be edited. Could you please provide assistance on how to resolve this issue?
Thank you.
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Hi,the internet settings can only be changed when the mobile phone is connected to the WiFi of Deco X73-DSL.
From the picture, the mobile phone is connected to a WiFi network.
Here are some suggestions for your reference:
- Turn on Airplane mode, which might turn off the mobile data as well as the VPN connections.
- Close/Kill the Deco APP in the background and log into the Deco APP again.
By the way, can I have your Deco APP version?
Wait for your reply.
Best regards.
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Thanks for the update.
Did you log in to the Deco APP via the owner ID or the manager ID? The network settings can only be edited by the owner ID.
If you are using the owner ID, could you please also help me submit the Deco APP log here:How to submit Deco APP log
I'll need to forward your case to the senior engineer for further analysis.
Wait for your reply.
Best regards.
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I am the network owner and account owner. As you indicated, I created a new ticket and added the system logs from the application.
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