Problem

Problem

Problem
Problem
2025-09-23 19:22:48 - last edited 3 weeks ago
Model: Deco M4  
Hardware Version: V2
Firmware Version:

Hi, 

Working away this afternoon, everything fine and all working. Then, internet access dropped out, but it was just my Deco 4's (I have 4 of them) that dropped out. My routewr carried on OK, and I could log onto that to continue. I could find no reason for the drop out and after about 45 minutes they all cam on again, except one. Three of them are all working and the LED is on and white, the fourth one has a flashing blue light. It doesn't stop, but just continues flashing - about once a second. Any ideas on this please?

 

One other thing, if you can tell me how to change it. My email address has changed. In their wisdom, and kindness, and with no warning, Virgin switched off my. When I eventually manged to speak to their customer service, which sounded like it was being run from a Mumbai fast food outlet, all I could get was don't do email any more. They didn't even say sorry or offer me a curry! So, I would like to change my email address.

Thanks.

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#1
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1 Accepted Solution
Re:Problem -Solution
2025-09-24 02:23:41 - last edited 3 weeks ago

  @Grizwold 

Hi, can I have the firmware version of your Deco M4_v2?

Did you set Deco into Access Point mode?

Can I also have a screenshot of the network map on the Deco APP? Did satellite units use WiFi Backhaul or Ethernet Backhaul?

 

Usually, if the LED light is flashing blue, the Deco is still in setup mode. Have you tried to add it again to the Deco APP:How to add an additional unit to your Deco network

 

As for changing the owner ID, please refer to How to change the owner account on Deco APP

Thank you very much.

Wait for your reply.

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Re:Problem -Solution
2025-09-24 02:23:41 - last edited 3 weeks ago

  @Grizwold 

Hi, can I have the firmware version of your Deco M4_v2?

Did you set Deco into Access Point mode?

Can I also have a screenshot of the network map on the Deco APP? Did satellite units use WiFi Backhaul or Ethernet Backhaul?

 

Usually, if the LED light is flashing blue, the Deco is still in setup mode. Have you tried to add it again to the Deco APP:How to add an additional unit to your Deco network

 

As for changing the owner ID, please refer to How to change the owner account on Deco APP

Thank you very much.

Wait for your reply.

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#2
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