ios App install and system updates fail when connected to deco M9 plus

ios App install and system updates fail when connected to deco M9 plus

ios App install and system updates fail when connected to deco M9 plus
ios App install and system updates fail when connected to deco M9 plus
3 weeks ago - last edited 2 weeks ago
Model: Deco M9 Plus  
Hardware Version: V20
Firmware Version: 1.9.1 Build 20250612 Rel. 45690

When connected to my mesh network M9 plus, if i am downloading iOS apps from the Apple app store they fail, equally iOS system updates fail to download. The same apps and updates download successfully on mobile internet or other wifi.

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#1
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1 Accepted Solution
Re:ios App install and system updates fail when connected to deco M9 plus-Solution
3 weeks ago - last edited 2 weeks ago

  @Niceguys 

Hi, thank you very much for the feedback.

please refer to this link to help me submit the Deco APP log:

How to submit Deco APP log

After that, please try to temporarily disable "Real-time protection" and "network intrusion protection" to see whether it helps with the current issue.

By the way, did the issue start since recently?

Wait for your reply.

Best regards.

 

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#2
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1 Reply
Re:ios App install and system updates fail when connected to deco M9 plus-Solution
3 weeks ago - last edited 2 weeks ago

  @Niceguys 

Hi, thank you very much for the feedback.

please refer to this link to help me submit the Deco APP log:

How to submit Deco APP log

After that, please try to temporarily disable "Real-time protection" and "network intrusion protection" to see whether it helps with the current issue.

By the way, did the issue start since recently?

Wait for your reply.

Best regards.

 

Recommended Solution
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  0  
#2
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