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Deco x50-5g reboots at least once a day

Deco x50-5g reboots at least once a day

Deco x50-5g reboots at least once a day
Deco x50-5g reboots at least once a day
2025-09-30 14:01:40 - last edited 2025-09-30 23:34:35
Model: Deco X50-5G  
Hardware Version: V1
Firmware Version: 1.2.1 buildn20250413

For the past while my router seems to just randomly restart. I use a smarty 5g sim and everything had been fine until I updated the firmware in May. Lately the drop outs seem to be more and more frequently. I am in the UK, so it seems there isn't a new firmware to update to? Is this a known issue? On previous versions of the firmware I had no issues.

 

Thanks

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#1
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8 Reply
Re:Deco x50-5g reboots at least once a day
2025-10-06 13:10:06

  @Kevin1982 

 

Sadly you are not alone. 
I'm on v1 hw and 1.3.0 firmware. Also UK. 
 

it's a frustrating solution just now.  
 

I have a "Keepconnect" device that checks for internet connectivity and reboots the router on internet loss.  The device reports in US time, but the attached  provides an idea of how often the keepconnect does a power cycle of the X50-5G. Of course, this doesn't include the routers own reboot action. 
 

any feedback/advise appreciated.  

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#2
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Re:Deco x50-5g reboots at least once a day
2025-10-06 20:23:24

  @JonnyLL I also have a keep connect but Wednesday of last week I took the router off it. I also changed the channel width to 80GHZ. Now since then I have not had one drop out. Well not that I am aware of. I work from home so would have noticed on Thursday and Friday. I was on calls all day today and a perfect connection. I'm crossing my fingers but maybe worth trying. 

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#3
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Re:Deco x50-5g reboots at least once a day
2025-10-07 06:46:35

  @Kevin1982 

 

Would you both please help me submit the Deco APP log here:How to submit Deco APP log so I can get this looked at for you,

 

@David-TP 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#4
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Re:Deco x50-5g reboots at least once a day
2025-10-07 08:12:54

  @HelpFixDecoApp Thankis, I have submitted the app log now

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#5
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Re:Deco x50-5g reboots at least once a day
2025-10-07 09:10:19

  @HelpFixDecoApp 

 

logs uploaded. 

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#6
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Re:Deco x50-5g reboots at least once a day
2025-10-07 16:56:21

  @Kevin1982 

 

Might be awhile before David gets back to you I think he took some time off 

 

@David-TP 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#7
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Re:Deco x50-5g reboots at least once a day
a week ago

Any feedback here? 

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#8
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Re:Deco x50-5g reboots at least once a day
a week ago
Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#9
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