Deco M5 management unstable

Deco M5 management unstable

22 Reply
Re:Deco M5 losing management
2025-11-19 14:03:43

David-TP wrote

  @Fernando-s-l 

Hi, the latest link should be another beta version, build 20251022 rel 64235, which has been further modified based on 0926 beta.

If this one didn't help either, could you please also help me submit the Deco App log so that I can forward your case to the senior engineer for further assistance:

How to submit Deco APP log

Wait for your reply.

Best regards.

  @David-TP 

 

Could you send the link to build 20251022 rel 64235 download?

 

Thanks

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#12
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Re:Deco M5 losing management
2025-11-20 02:27:49

  @Fernando-s-l 

Hi, the beta firmware has been sent via Inbox. Can you receive my message?

Best regards.

 

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#13
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Re:Deco M5 losing management
2025-11-20 07:23:27

  @David-TP I'm Currently on 1.9.1 20250926 rel 53742 which seems to have resolved the issue of all non-main Decos appearing offline in app (despite actually working and green).

There were some issues in web management but I didn't mind much because of the app, however I'm a beta enthusiast so wouldn't mind testing 20251022 rel 64235 to see if there are improvements there. I'm on access point mode as well

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#14
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Re:Deco M5 losing management
2025-11-21 00:53:29

  @David-TP I would also like to try the latest beta firmware if possible, since I'm having a lot of issues with my Amazon devices since going to the public version of 1.9.1.

 

Could you send to my Inbox?

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#15
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Re:Deco M5 losing management
2025-11-21 01:20:22

  @baobab681 

Hi, welcome to the community.

Can you share more details here on what issues you had with the Amazon devices so I can check whether the beta firmware is suitable for your case?

Wait for your reply.

Best regards.

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#16
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Re:Deco M5 losing management
2025-11-22 20:40:05

  @David-TP The Amazon devices often seem to have communication issues among themselves - this shows up as incorrect / stopped music playback, speaker groups that are no longer grouped etc. It was working very well until I recently applied 1.9.1 Build 20250909 Rel. 37570 to my system.

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#17
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Re:Deco M5 losing management
2025-11-25 07:05:58

@David-TP any response, sir? I'd like to try a more recent firmware if one exists.

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#18
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Re:Deco M5 losing management
2025-11-25 07:39:09

  @baobab681 

Hi, can I have the model numbers of the Amazon smart speakers?

By the way, have you ever tried to remove and add the smart speakers again on the Alexa App?

I'll share the beta firmware via email address and please check whether you can receive my email.

Best regards.

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#19
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Re:Deco M5 losing management
2025-11-26 10:42:56

  @David-TP I received the email - thank you. I will try the firmware. It will take me a couple of weeks to determine if it's more stable. The problem could also lie with Amazon - it got very messy during their recent AWS outage for example.

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#20
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Re:Deco M5 management unstable
a week ago

I have a similar issue.

 

5x deco m5 units, all running the latest production firmware (1.9.1 Build 20250909 Rel 37570) and wifi access is fine etc....

 

However the deco android app only shows the main unit (in AP mode) visible and the others "offline".

 

I am able to access the individual units via thier IP addresses just fine to do a reboot and firmware update etc.

 

The two most remote units have always shown a red light even though wifi access is asbolutely fine through them, they are all on ethernet backhaul in the following manner:

 

Main unit -> Ethernet -> unit 1 (Annex, green light)

Main unit -> Powerline -> unit 2 (bedroom, green light) -> wifi bridge -> ethernet -> unit 3 and 4 both via thier own ethernet cables from the wifi bridge (unit 3&4 have red flashing lights but still work just fine)

 

Access to the internet is good via all routes but the app shows them as offline, im running the latest android app as of today.

                                                                                              

 

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#21
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