Deco app is not showing an online clients after i cleared the apps storage

Deco app is not showing an online clients after i cleared the apps storage

Deco app is not showing an online clients after i cleared the apps storage
Deco app is not showing an online clients after i cleared the apps storage
Saturday - last edited Monday
Model: Deco X20  
Hardware Version:
Firmware Version: 1.6.1 Build 20250831 rel. 77853

I recently was having issues with my network so i cealt the cache and the storage on the app. Now the app is not displaying any connected clients?

Even on the WebUI doesnt display the deco units
54bd97cfd5ff440cb711e08923f8b9d9

Things i have tried

  1. uninstalled the app
  2. i have rebooted the network as per the above image

 

Update
i threw the logs into the GPT

 

Cause:
Your Deco’s web UI shows no clients because its client management process is failing to populate from the ARP table. The log repeatedly reports:


 

client(<MAC>) not found in arp table disconnect_counter=X

and


 

smartip: [lan] Find another Interface Table: # Interface wanv6

This means the LAN interface is continuously refreshing and failing to read a stable ARP/MAC table from the underlying switch or bridge interface. The router’s client management daemon (client_mgmt) can’t match DHCP leases to active MACs, so the UI assumes there are no connected clients.

Key log evidence:

  • Repeated DHCP ACKs show valid devices receiving IPs (e.g. 192.168.68.50, 192.168.68.91, etc.)

  • Multiple client_mgmt errors show it cannot find the same MACs in ARP.

  • Constant smartip and IMPROXY multicast noise suggests the LAN bridge is overloaded with mDNS/multicast traffic, interfering with discovery.

  • IPv6 (wanv6) messages indicate the unit may be incorrectly treating LAN traffic as WANv6 or vice versa, often caused by VLAN or loop misconfiguration.

Step-by-step reasoning:

  1. DHCP server (udhcpd) is issuing IPs correctly.

  2. The ARP table, which tracks active clients, is either being flushed too quickly or bridged interfaces aren’t syncing ARP entries to br-lan.

  3. The Deco UI reads from client_mgmt, which depends on ARP entries. When ARP is empty or unstable, the UI shows “no clients.”

  4. External scanners detect clients because they use ARP probes or ICMP across the LAN, bypassing the Deco’s internal tables.

Alternatives or contributing factors:

  • Bridge interface misbinding (e.g. if VLANs or unmanaged switches isolate MAC learning).

  • Overload or memory exhaustion (Deco memory >80%) causing client_mgmt service crashes.

  • Multicast flooding from IoT devices preventing normal ARP aging updates.

  • Powerline or double NAT connections breaking ARP broadcast domains.

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#1
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1 Accepted Solution
Re:Deco app is not showing an online clients after i cleared the apps storage-Solution
Monday - last edited Monday

  @David-TP 
Yeah sorry was a stressfull day to be honest
Because i was not getting clients populating in the table and it seem to be causing issues, i ended up deleting the network and creating a new one.

Anyone i created the new network, spent all day finding my devices as all the IP have changed etc.

Now i just looked again and all my clients arr now all marked as offline even though it was fine few hours ago, ill create a new ticket

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#3
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Re:Deco app is not showing an online clients after i cleared the apps storage
Monday

  @Cookbook 

Hi, thank you very much for the feedback.

I noticed you also submitted the Deco APP log. But it seems related to another issue, "Trying to setup new network. Unable to connect to deco after deleting network".

So I guess you might have already removed the previous network and tried to set the Deco again.

 

Have you successfully re-configured the Mesh network?

After setting it again from scratch, is the online list still empty?

 

Wait for your reply.

Best regards.

 

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#2
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Re:Deco app is not showing an online clients after i cleared the apps storage-Solution
Monday - last edited Monday

  @David-TP 
Yeah sorry was a stressfull day to be honest
Because i was not getting clients populating in the table and it seem to be causing issues, i ended up deleting the network and creating a new one.

Anyone i created the new network, spent all day finding my devices as all the IP have changed etc.

Now i just looked again and all my clients arr now all marked as offline even though it was fine few hours ago, ill create a new ticket

Recommended Solution
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  0  
#3
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