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Cant Access Internet With Homeshield Activated

Cant Access Internet With Homeshield Activated

Cant Access Internet With Homeshield Activated
Cant Access Internet With Homeshield Activated
a week ago - last edited a week ago
Model: Deco XE75  
Hardware Version: V1
Firmware Version: 1.4.1 Rel 60491

I've had homeshield active for 1 week.

I have 22 Devices on the network

My main PC is is hardwired by Cat 6 to the main deco router

 

This morning I got notice of intrusion prevention being triggered on the ip address of my desktop PC  now I cant acess the internet on that PC without disabling intrusion prevention and IoT Protection.   

 

I don't see any quarantined devices, the network (Deco App) shows the PC connected to the nework by ethernet, yet all access to the internet is restricted.  Disabling Intrusion Prevention restored my connection to the outside world.   How do I reset things to go back to normal operation - otherwise the free trial is over and the pending subscription is canceled.

 

I'd be grateful if someone could help me understand what is going on and how to fix it.  

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#1
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3 Reply
Re:Cant Access Internet With Homeshield Activated
a week ago

  @holsen1 

Hi, thank you very much for the message.

Could you please refer to this link to help me submit the Deco APP log:

How to submit Deco APP log

Did you happen to save any screenshots of the attaching records of the Intrusion Prevention?

"I got notice of intrusion prevention being triggered on the ip address of my desktop PC"

Wait for your reply.

Best regards.

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#2
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Re:Cant Access Internet With Homeshield Activated
a week ago
Thanks for getting back to me. I just submitted the Log through the app. After disabling Homeshield I got my internet connection on the PC restored. I then reactivated Homeshield and it been working normally for a couple. Of. Hours so it it would appear that homeshield put a block on the PC and toggling security on and off reset things. I don't know that's what happened but it seems this way.
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#3
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Re:Cant Access Internet With Homeshield Activated
Tuesday - last edited Tuesday

  @holsen1 Intrusion Protection is blocking a number of things on the LAN since the recent FW upgrade

 

Check for Firewall logs and send the screenshots to them and post here if you can

 

Similar reports

https://community.tp-link.com/en/home/forum/topic/839826

 

https://community.tp-link.com/en/home/forum/topic/844516

 

My printer and NAS have all been blocked when various requests are sent that the firewall doesn't like then it seems to put the device (or port) in quarantine and the only way for me to fix it hs turn off Intrusion Protection or reboot the Deco

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#4
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Helpful: 2

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Replies: 3

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