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Why is internet cutting out intermittently throughout the day?

Why is internet cutting out intermittently throughout the day?

Why is internet cutting out intermittently throughout the day?
Why is internet cutting out intermittently throughout the day?
Yesterday
Tags: #Firmware Update #Network Connectivity
Model: Deco BE65  
Hardware Version: V2
Firmware Version: Deco BE65_V2_1.1.7_250324

I bought and installed the router in Sept and after a huge initial setup hiccup. I was able to get things working. Cool. And things worked very well. Until last week when I was asked to install a firmware update. I thought, this is my first, I know I'm hesitant, but I'll try it out. How bad can it be? hhmm I'm finding out. Ever since, my internet drops for a few seconds throughout the day, every day, all devices, wired and wifi. WHAT is going on? Why is this happening?

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#1
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6 Reply
Re:Why is internet cutting out intermittently throughout the day?
Yesterday

  @PHenry I just tried to go back on firmware version....and it failed. WHAT? You mean I'm STUCK with this firmware version cutting in and out? Come on guys, what is going on here?

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#2
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Re:Why is internet cutting out intermittently throughout the day?
Yesterday

  @PHenry New firmware is available on the website 1.2.0 you can download it and install it from the Web UI.

 

Please & Thank You !! ❤️
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#3
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Re:Why is internet cutting out intermittently throughout the day?
Yesterday

Thank you  @ARGamingPK1  for the reply. Except, where is that download? When I goto here, https://www.tp-link.com/ca/support/download/deco-be65/, I don't see anything labeled 1.2.0. The best I see is the 1.1.7, which I already have installed.

 

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#4
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Re:Why is internet cutting out intermittently throughout the day?
Yesterday

Unsure why the screencap wasn't included on the last post.

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#5
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Re:Why is internet cutting out intermittently throughout the day?
Yesterday
Oh, and unfortunately, when I goto the web UI for the deco, it doesn't show me the 1.2 download.
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#6
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Re:Why is internet cutting out intermittently throughout the day?
Yesterday - last edited Yesterday

  @PHenry You can download the firmware from the link below and this firmware include all regions. Can you confirm your Deco region code which is mentioned on the sticker below. After updated to 1.2.0 you can't go back to 1.1.7 because the sequence is changed from (1.1) to (1.2) but right now you can easily go back to 1.1.6 from 1.1.7 because the sequence is same and you can manually download it from website and install from Web UI.

 

https://www.tp-link.com/en/support/download/deco-be65/#Firmware

Please & Thank You !! ❤️
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#7
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