Hi, I'm having troubles with my new Deco X50 (2-pack) that I've bought a one month ago.

I live in a apartment with two floors and I choose the Deco X50 thinking that is one of, apparently, the best options for a good and easy mesh wifi network solution, replacing my two access points that run separately one on each floor. Advanced isn't a problem to me, but we don't have many options here in Brazil and I thought that this one of the best options because the gracefullness of many people.

Unfortunately, now I realise that my network is worse than before, showing many connection instable and hangs, even with a strong signal, the connectivity just go away. In my old two access points, one with a basic quality of my internet provider (claro net in Brazil) and one NETGEAR Wifi 5 access point WAX214PA.

One point is that, the new devices were installed exacly at the same position on each floor than my olds devices. In the olds I changed the channel of the 2.4GHz network to a better channel and I've best results in connection stability limiting the channel width to 20MHz, avoiding interferances of others WiFi from next doors neighboors. Now, I couldn't find these settings on my new Deco X50, both in the app and on the web interface.

Than this became a very disappointment and problem, because this setting make the things working and without than, is possible that just isn't is possible to use this device to my network.

Resumely, my network it's worse than before with my olds devices.

Those settings are very common even in the worse, old and basics devices on the all market. It's just unaccpectable not just doesn't have the setting, but this device run worse than before. If the auto resolution / selection works well, maybe I could accpect this, but with this problems no.

Please, could someone support me?