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Internet dropout

Internet dropout

Internet dropout
Internet dropout
Friday
Model: Deco BE65  
Hardware Version:
Firmware Version: 1.20 Build 20250718 Rel.43949

I've just had a drop out and unsure how to check whether it was my BE65 mesh or my Optus 5g modem.  Any tips on how to sift through the logs and see what happened?

Main BE65 is plugged into the 5G modem.  Setup is in AP mode.  

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#1
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2 Reply
Re:Internet dropout
12 hours ago

  @Griffster 

Hi, welcome to the community.

Can I have the model number of the Optus 5G modem?

 

Have you seen Deco turn red during the disconnection?

You can find the system log on the web admin UI if you haven't restarted Deco after the disconnection:

Deco web interface login

 

Thank you very much.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco X50_V1_1.8.0 Significantly Expanded the Client Connection Details and Added Channel Selection ▶Deco X50/X55_V1.3_1.3.1 Introduced Channel Selection, WiFi Access Control and WireGuard VPN ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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#2
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Re:Internet dropout
7 hours ago

  @Griffster Maybe your issue is related to subnet mask and i think you can try the beta firmware from the link below.

 

https://community.tp-link.com/en/home/forum/topic/848116

Please & Thank You !! ❤️
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#3
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