Unstable device

Unstable device

Unstable device
Unstable device
2 weeks ago - last edited a week ago
Model: Archer AX20  
Hardware Version:
Firmware Version:

Hi, I'm trying to go into settings and the app sometimes doesn't recognize the password, sometimes yes sometimes no. 

The app won't let me connect to the device and the device disconnects, causing unstable internet. 

I would love solutions

thank you 

Miriam

  0      
  0      
#1
Options
1 Accepted Solution
Re:Unstable device-Solution
2 weeks ago - last edited a week ago

Hello @mirishall ,

 

Thanks for contacting our community.

 

For your case,please try the following steps:

1. Ensure your phone is connected to the main Wi-Fi network of your TP-Link device, not the guest network or any other network.
2. Update your router's firmware to the latest version by logging in to the TP-Link web management interface (http://tplinkwifi.net) and checking for updates.
3. Turn off any VPN application on your phone, as VPNs can interfere with local network communication.
4. Disable mobile/cellular data on your phone while using the Tether app to avoid connection conflicts.
5. Reboot your TP-Link router to refresh its connection and settings.
6. Close the Tether app completely (remove it from the background), then reopen it and try logging in again.
7. For iOS devices, enable "Local Network Access" permission for the Tether app (go to Settings > Tether App > enable Local Network Access).
8. Make sure no other devices are accessing the router's management page at the same time.

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: △Pre-release Firmware for Archer AX50 Introduces New Parental Control Features and Enhancements △Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router △Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN △Tether KidShield Test Recruitment - Safeguarding Children's Online Experience If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
Recommended Solution
  0  
  0  
#2
Options
1 Reply
Re:Unstable device-Solution
2 weeks ago - last edited a week ago

Hello @mirishall ,

 

Thanks for contacting our community.

 

For your case,please try the following steps:

1. Ensure your phone is connected to the main Wi-Fi network of your TP-Link device, not the guest network or any other network.
2. Update your router's firmware to the latest version by logging in to the TP-Link web management interface (http://tplinkwifi.net) and checking for updates.
3. Turn off any VPN application on your phone, as VPNs can interfere with local network communication.
4. Disable mobile/cellular data on your phone while using the Tether app to avoid connection conflicts.
5. Reboot your TP-Link router to refresh its connection and settings.
6. Close the Tether app completely (remove it from the background), then reopen it and try logging in again.
7. For iOS devices, enable "Local Network Access" permission for the Tether app (go to Settings > Tether App > enable Local Network Access).
8. Make sure no other devices are accessing the router's management page at the same time.

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: △Pre-release Firmware for Archer AX50 Introduces New Parental Control Features and Enhancements △Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router △Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN △Tether KidShield Test Recruitment - Safeguarding Children's Online Experience If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
Recommended Solution
  0  
  0  
#2
Options