RE700X v2 keeps rebooting when easymesh is turned on after latest firmware upgrade
Hi,
Today I upgraded my RE700X v2 to 1.3.10 Build 20250817 Rel. 54331 - After that, it keeps rebooting over and over with only a few seconds of connectivity.
After disabling easy mesh, the extender stopped rebooting and now I can't use easy mesh.
I would like to know if a similar bug has been reported and how long could it take the fix.
Thanks,
Dani
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Hello @DaniTP ,
Welcome to our community.
May I know if your network topology diagram is as follows:
ISP modem—router )))((( client devices
(Note: — stands for wired connection,)))((( stands for wireless connection )
Please tell me the model, hardware and firmware version of your main router.
The tech team has been made aware of your case; they will likely reach out to you via email to continue troubleshooting. Please check your email inbox and confirm.
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Thanks for the reply @Joseph-TP ,
My ISP router model is:
- Model: ZTE F6640
- Hardware version: V10.0.06
- Software version: ZTEGF6640P3N8C
My EasyMesh topology when it was working was:
client devices ))) (((( ISP Router ))) ((( RE700X )))) ((( client devices
So, I had devices connected to either the ISP Router WIFI or the RE700X, depending its location and the EasyMesh was configured via WIFI Backhaul.
Regards,
Dani
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Hi @DaniTP ,
Thanks for getting back to me.
Please reply to the tech team's ticket with the router and extender's backup files and system logs.
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Hi @Joseph-TP ,
I also replied to the tech email with the logs files. Hope the logs helps.
Thanks,
Dani
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Hi @Joseph-TP
Is there a way to downgrade the firmware? I tried installing the version RE700X(EU)_V2_1.0.2 Build 20231129 (downloaded from https://www.tp-link.com/es/support/download/re700x/v2/#Firmware) as it was working properly but it seems it doesn't work :(
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Hello @DaniTP ,
The 1.3.10 version cannot be degraded to the previous version.
It is recommended that you keep in touch with the engineer to follow up your case via email.
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Thanks @Joseph-TP,
I replied yesterday to the email with all the information, but still waiting an answer.
Dani
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