Clients keep losing internet connection

Clients keep losing internet connection

Clients keep losing internet connection
Clients keep losing internet connection
16 hours ago
Tags: #internet connection lost
Model: Deco XE75  
Hardware Version: V3
Firmware Version: 1.3.0

Hi, since 2 months our clients have started losing internet connectivity on a daily basis. The Deco app says everything looks fine, and our ISP can reach the router. A reboot of the Deco mesh system usually fixes the problem, but then 2 hours later the clients loses internet connection again. There are green lights on both fiber box and Deco units. On a few occasions we've seen channel interference and and ran optimization, but this has been the case only a few times. We have not introduced any new client on/after these issues started and channel interference is apparently not the issue more than in a few occasions. We have only the main wifi network activated (not guest or iot). 

We're on the latest firmware. I actually do believe the issue started around the time we latest ran a firmware update, but I can't find any official reports about this version having issues. 

 

It happens 1-5 days a day usually, certain days it doesn't happen. There's no specific time of the day, sometimes when I'm working from home, no one else in the house and sometimes when the whole family is home, all devices online. I don''t see the pattern. 

 

What could be causing this and how do we fix it?

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#1
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3 Reply
Re:Clients keep losing internet connection
13 hours ago

  @meemee You can change DNS Server to Google DNS 8.8.8.8 and 8.8.4.4 in the Internet Connection option and DHCP Server.

Please & Thank You !! ❤️
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#2
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Re:Clients keep losing internet connection
3 hours ago - last edited 3 hours ago

  @meemee 

Hi, how many online clients do you have? Would there be many 2.4GHz devices?

 

Did the disconnection mainly occur on the mobile devices?

 

I've left a message with a beta firmware for Deco XE75_v3_1.3.0. You can test whether it helps improve the network stability.

Thank you very much.

Best regards.

 

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#3
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Re:Clients keep losing internet connection
an hour ago

  @David-TP Thanks for replying. No, all clients including TVs, Playststion, SmartThings bridge etc get disconnected. All green in Deco Units, all fine in Dwco app. Troubleshooting from ISP side indicates no issues. 
 

I can add that if I don't restart the Decos it will resolve itself eventually, and client get back online. 

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#4
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