Hi @David-TP and TP-Link team,

I’m posting here again as a follow-up to my previous messages in this thread, since there has been no further public reply and the situation remains unresolved.

To summarise the current status very briefly:

• The affected unit is a Deco X60 V3.0 with the abnormal “Deco_25:00” SSID that can no longer be adopted by the Deco app.

• The device boots, enters setup mode (blue blinking LED), broadcasts Wi-Fi, responds to ping, accepts recovery mode and successfully takes firmware (including 1.0.15, 1.0.13 and later 1.3.0), but still keeps the abnormal SSID and is never discovered by the app.

• This matches other documented cases with the same “Deco_25:00” symptom described in the community.

In parallel, I have tried for months to contact TP-Link Argentina through every official channel (email soporte.ar@tp-link.com, 0800-888-7808, social media), without any response at all. From a practical standpoint, there is currently no functioning local support in my country.

Given this context, I would really appreciate a clear and official answer from TP-Link on three specific points:

1. Failure classification

   How is this “Deco_25:00 / identity / ART / EEPROM corruption” failure mode officially classified by TP-Link? Is it considered strictly “non-repairable hardware failure”, or is it a recoverable identity/storage issue at factory or service-center level?

2. Product lifetime and “natural hardware aging”

   In a previous reply (Dec 10), it was mentioned that, after ~3 years of operation, “natural hardware aging” may explain this failure.

   I need to know whether TP-Link considers ~3 years to be a normal useful life for Deco devices, where failures of this type are to be expected and replacement is the recommended solution, or whether that wording does not reflect an official position on product lifetime.

3. Support path when local service is not reachable

   When the official local service in a country does not respond by email, phone or social media for weeks, what is the official escalation path for customers?

   In my case, all answers keep sending me back to “local support”, but local support is effectively not available.

I want to stress that I am not looking for a confrontational exchange. I have invested significantly in the Deco ecosystem (10 units in total) and I simply need transparent, technically grounded and consistent information from the manufacturer so I can decide what to do next and so that other users facing the same “Deco_25:00” pattern can also understand clearly what their real options are.

Thank you in advance for a concrete clarification on these points.

Best regards,

Gaston