Hello TP-Link Team,

I would like to submit a feature request for TP-Link Routers (Archer/Deco series) targeted at ISPs and Home Users.

The Problem:
When the internet connection drops, customers cannot distinguish between a physical failure (cable cut), an authentication error, or an ISP administrative block (due to late payment). This leads to unnecessary support tickets.

The Suggestion:
Implement a "Smart Visual Diagnosis" on the router's Status LED via firmware update. The router should interpret the WAN disconnect reason and display specific LED behaviors:

1. Static Red: Physical/Link Down (No Cable).
2. Blinking Red (Slow): PPPoE/DHCP Authentication Failure.
3. Blinking Red/Orange (Fast/Specific Pattern): ISP Administrative Block.
   - Technical Implementation: The router detects the "Block" status sent by the ISP via TR-069/CWMP parameters or specific RADIUS reject attributes.

Value:
This feature would allow customers to self-diagnose "Payment Blocks" just by looking at the router, drastically reducing support costs for ISPs using TP-Link equipment.

Best regards.

Target Models & Market Impact: It is crucial that this feature is implemented primarily on entry-level and high-volume models (such as TL-WR840N, Archer C20, Archer C21, and Archer C54). Since these devices represent the vast majority of ISP deployments globally, they generate the highest volume of support tickets. Transforming these cost-effective routers into "self-diagnosing tools" would massively reduce OPEX (Operational Expenditure) for ISPs, making TP-Link the undisputed choice for mass-market deployments.
 

Atenciosamente,

Setor Financeiro, , 75 99985 7931

Internet S Security Telecom LTDA
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