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App is wrong

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App is wrong

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App is wrong
App is wrong
2025-12-10 23:05:28 - last edited 2026-01-14 07:12:00
Tags: #Deco App Related
Model: Deco M4  
Hardware Version:
Firmware Version:

Recently purchased Deco M4 mesh. The app was saying 3 out of 4 units off line but I could see clients attatched and working. Deco support could not solve it. Amazon said return and they replaced. Installed the new M4 today, and all appeared good till tonight. Then same 3 units showing off line but can see attatched clients. I suppose I will have to start all over again tomorrow. 

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1 Accepted Solution
Re:App is wrong-Solution
2025-12-11 08:53:53 - last edited 2026-01-14 07:12:00

  @Ronata28 

Hi, there was some similar feedback in the last few days, such as Incorrectly showing "2 Decos Are Offline" in app.

 

As for the firmware upgrade, can you temporarily power off the two "offline" Deco M4s and leave the main Deco only, then upload the bin file again?

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for all Deco models
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3 Reply
Re:App is wrong
2025-12-11 03:52:58

  @Ronata28 

Hi, thank you very much for the feedback.

I've updated the email with a beta firmware, and could you please help me test whether it helped?

Wait for your reply.

Best regards.

 

 

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for all Deco models
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Re:App is wrong
2025-12-11 07:33:54

  @David-

Hi, I did receive an email on 9th December asking me to download and update the firmware however the system would not update. Can someone admit that the app is not working correctly ?

I have lost count of the hours I have lost trying to get this issue resolved.

Many thanks

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#3
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Re:App is wrong-Solution
2025-12-11 08:53:53 - last edited 2026-01-14 07:12:00

  @Ronata28 

Hi, there was some similar feedback in the last few days, such as Incorrectly showing "2 Decos Are Offline" in app.

 

As for the firmware upgrade, can you temporarily power off the two "offline" Deco M4s and leave the main Deco only, then upload the bin file again?

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for all Deco models
Recommended Solution
  0  
0
#4
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Helpful: 1

Views: 483

Replies: 3

Tags

Deco App Related