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App is wrong

App is wrong

App is wrong
App is wrong
Yesterday - last edited Yesterday
Tags: #Deco App Related
Model: Deco M4  
Hardware Version:
Firmware Version:

Recently purchased Deco M4 mesh. The app was saying 3 out of 4 units off line but I could see clients attatched and working. Deco support could not solve it. Amazon said return and they replaced. Installed the new M4 today, and all appeared good till tonight. Then same 3 units showing off line but can see attatched clients. I suppose I will have to start all over again tomorrow. 

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#1
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3 Reply
Re:App is wrong
23 hours ago

  @Ronata28 

Hi, thank you very much for the feedback.

I've updated the email with a beta firmware, and could you please help me test whether it helped?

Wait for your reply.

Best regards.

 

 

▶Check What's Currently Going on With Deco ▶Deco X50_V1_1.8.0 Significantly Expanded the Client Connection Details and Added Channel Selection ▶Deco X50/X55_V1.3_1.3.1 Introduced Channel Selection, WiFi Access Control and WireGuard VPN ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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#2
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Re:App is wrong
20 hours ago

  @David-

Hi, I did receive an email on 9th December asking me to download and update the firmware however the system would not update. Can someone admit that the app is not working correctly ?

I have lost count of the hours I have lost trying to get this issue resolved.

Many thanks

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#3
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Re:App is wrong
18 hours ago

  @Ronata28 

Hi, there was some similar feedback in the last few days, such as Incorrectly showing "2 Decos Are Offline" in app.

 

As for the firmware upgrade, can you temporarily power off the two "offline" Deco M4s and leave the main Deco only, then upload the bin file again?

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco X50_V1_1.8.0 Significantly Expanded the Client Connection Details and Added Channel Selection ▶Deco X50/X55_V1.3_1.3.1 Introduced Channel Selection, WiFi Access Control and WireGuard VPN ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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#4
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