X55 and X50 don't like each other

X55 and X50 don't like each other

X55 and X50 don't like each other
X55 and X50 don't like each other
2 weeks ago
Model: Deco X55   Deco X50  
Hardware Version: V3
Firmware Version:

I have an existing Deco X55 network that has been running great. I needed another node to cover a black spot and couldn't find any X55 on Amazon so got a X50 instead as they are supposed to be compatible.

 

I have tried everything to add this X50 to the network but no matter what it never finds it. I have had it plugged in via ethernet in the same room as the main X55 Deco, reset it a number of times, manually connected to the new one wirelessly when it is looking for it but no matter what I do it does not find it.

 

I can however set it up as a new network with no problem at all. I did this to update the firmware in the hope that that was the issue but once I removed the network and reset the X50 and went back to trying to add it to the X55 network it still does not find it. For some reason it is also still trying to search for the X50 wirelessly even though the unit is plugged directly into the main deco.

 

Are there any known issues connecting these two models together?

  0      
  0      
#1
Options
2 Reply
Re:X55 and X50 don't like each other
a week ago

  @ftlist81 

Hi, thank you very much for the feedback.

Did you add the extra Deco X50 via Deco APP>"+" on the top right>"Add a Deco Unit"?

It is also recommended to reach out to our live support, and they can offer step-by-step instructions:

https://www.tp-link.com/uk/support/contact-technical-support/#Hotline-Support

Best regards.

 

  0  
  0  
#2
Options
Re:X55 and X50 don't like each other
a week ago

I managed to get it added in the end with much bizarreness. 

 

I finally got it to pick up the new Deco. I tried connecting the new Deco via ethernet to the main deco but nothing changed it still wouldn't find the new Deco. Luckily I have a X50-5G on my network already, I connected the new Deco X50 to this one and it finally discovered the new Deco. It kept failing to apply the settings whenever I tried to finish the setup. I then unplugged the ethernet from the X50-5G and put it in my main Deco ethernet and it now discovered  the new unit through the main Deco that allowed me to finish setting it up.

  0  
  0  
#3
Options