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VX230v | VOIP call drops after 15m 32s.... Session Expire Timeout setting?

VX230v | VOIP call drops after 15m 32s.... Session Expire Timeout setting?

VX230v | VOIP call drops after 15m 32s.... Session Expire Timeout setting?
VX230v | VOIP call drops after 15m 32s.... Session Expire Timeout setting?
2025-12-15 01:17:16 - last edited 2026-01-08 11:40:25
Tags: #VoIP
Model: VX230v  
Hardware Version: V1
Firmware Version:

Hi team,

 

I have a customer using the VX230v router. They have an issue where oubound calls to various numbers are disconnecting after precisely 15m 32s according to our CDR log.

 

We've tried factory resetting/reconfiguring the customer's router, but the issue persists. No issues with the internet connection itself, that appears stable.

 

I've seen a similar issue with another brand/model (NetComm NF10WV), where there's an advanced setting called "Session Expire Timeout" which is defaulted to 1800s and causes calls to drop after 30mins (29m 27s to be exact) - we just get the customer to add another 0 on the end. This seems to be an almost identical situation.

 

Closest setting I've found is "Session Expire Timeout", but this is set to 3600s as per the default, so I don't think it's this.

 

Any ideas? Is there a missing setting somewhere?

 

Cheers

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1 Accepted Solution
Re:VX230v | VOIP call drops after 15m 32s.... Session Expire Timeout setting?-Solution
2025-12-17 03:59:15 - last edited 2026-01-08 11:40:25

Hello @settz ,

Welcome to our community.

 

Who is your Internet Service Provider?

As far as I know, the VX230v should be an ISP-customized device. Did you get the modem from the ISP?

Please also provide the firmware and hardware versions of your modem. How to find the hardware and firmware version of my TP-Link device

Welcome to Our Community! Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click △ Or ☆Recommended Solution if the post/answer helps.
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#2
3 Reply
Re:VX230v | VOIP call drops after 15m 32s.... Session Expire Timeout setting?-Solution
2025-12-17 03:59:15 - last edited 2026-01-08 11:40:25

Hello @settz ,

Welcome to our community.

 

Who is your Internet Service Provider?

As far as I know, the VX230v should be an ISP-customized device. Did you get the modem from the ISP?

Please also provide the firmware and hardware versions of your modem. How to find the hardware and firmware version of my TP-Link device

Welcome to Our Community! Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click △ Or ☆Recommended Solution if the post/answer helps.
Recommended Solution
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#2
Re:VX230v | VOIP call drops after 15m 32s.... Session Expire Timeout setting?
2026-01-14 04:25:50

Joseph-TP wrote

Hello @settz ,

Welcome to our community.

 

Who is your Internet Service Provider?

As far as I know, the VX230v should be an ISP-customized device. Did you get the modem from the ISP?

Please also provide the firmware and hardware versions of your modem. How to find the hardware and firmware version of my TP-Link device

Hi  @Joseph-TP,
 

Sorry for the delayed reply. I work for the ISP that supplied the modem, but we don't apply any sort of special firmware/customizations. We only apply the appropriate configuration for their service/account and ship it off to them.

 

Don't have the build/firmware version off hand, but I can DM you its serial number?

 

Cheers

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#4
Re:VX230v | VOIP call drops after 15m 32s.... Session Expire Timeout setting?
2026-01-15 01:37:45

Hi@settz ,

Thanks for getting back to me.

We would like to escalate your case to the support engineers, and they will follow up on it. If you are willing to conduct further analysis, please check your inbox and respond.    

Welcome to Our Community! Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click △ Or ☆Recommended Solution if the post/answer helps.
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#5

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