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Deco showing Offline -Replacing Main Deco S7 with X55

Deco showing Offline -Replacing Main Deco S7 with X55

Deco showing Offline -Replacing Main Deco S7 with X55
Deco showing Offline -Replacing Main Deco S7 with X55
Monday
Model: Deco X55  
Hardware Version: V3
Firmware Version: 1.5.0

I had a Mesh wifi systm of nine S7 V1 deco's and was working perfectly (5 wired connected and 5 WIFI)

 

then Ive purchused a new X55 V3 Deco , and replaced the main deco S7 with this new X55 keeping old network settings

 

Now all Deco's are working fine and useres are connected to the Network , but all 9 satellites Deco's S7 are showing Offline from the Application

 

Ive tried to reboot the system but nothing changed

 

 

 

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#1
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4 Reply
Re:Deco showing Offline -Replacing Main Deco S7 with X55
Tuesday

  @shadi_soufan 

Hi, thank you very much for the feedback.

Could you please refer to this link to help me submit the Deco APP log here:

How to submit Deco APP log

 

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco X50_V1_1.8.0 Significantly Expanded the Client Connection Details and Added Channel Selection ▶Deco X50/X55_V1.3_1.3.1 Introduced Channel Selection, WiFi Access Control and WireGuard VPN ▶Deco BE65_V2_1.2.10 New Firmware with Enhanced Stability & Interference Resistance ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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#2
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Re:Deco showing Offline -Replacing Main Deco S7 with X55
Tuesday

  @David-TP   Its done and logs have been shared as per the shared procedure

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#3
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Re:Deco showing Offline -Replacing Main Deco S7 with X55
Thursday

  @shadi_soufan 

No feedback from your side after uploading logs , please need to fix the issue

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#4
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Re:Deco showing Offline -Replacing Main Deco S7 with X55
Friday

  @shadi_soufan 

Hi, sorry for the delay.

The App log has been forwarded to the senior engineer for further analysis.

Please check the email later for more suggestions.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco X50_V1_1.8.0 Significantly Expanded the Client Connection Details and Added Channel Selection ▶Deco X50/X55_V1.3_1.3.1 Introduced Channel Selection, WiFi Access Control and WireGuard VPN ▶Deco BE65_V2_1.2.10 New Firmware with Enhanced Stability & Interference Resistance ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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#5
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Helpful: 1

Views: 89

Replies: 4

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