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Unable to turn on Network Security

Unable to turn on Network Security

Unable to turn on Network Security
Unable to turn on Network Security
Yesterday
Model: Deco X20  
Hardware Version:
Firmware Version: Latest

How do you fixed this error?

Unable to turn on Network Security.

File:
IMG_2262.pngDownload
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#1
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4 Reply
Re:Unable to turn on Network Security
Yesterday

  @WeylandYutani 

Hi, can you help me submit the Deco App log here:

How to submit Deco APP log

 

By the way, from the attached picture, I see all three features have been enabled already. If you get back to the last page and click"network security', would they remain "disabled"?

Have you also tried enabling these features via mobile 4G/5G data?

Wait for your reply.

Best regards.

 

▶Check What's Currently Going on With Deco ▶Deco X50_V1_1.8.0 Significantly Expanded the Client Connection Details and Added Channel Selection ▶Deco X50/X55_V1.3_1.3.1 Introduced Channel Selection, WiFi Access Control and WireGuard VPN ▶Deco BE65_V2_1.2.10 New Firmware with Enhanced Stability & Interference Resistance ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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#2
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Re:Unable to turn on Network Security
Yesterday

  @David-TP 

 

Can't send the APP log.  The option to email is unavailable.

 

 

 

File:
IMG_2260.jpegDownload
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#3
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Re:Unable to turn on Network Security
Yesterday
David Sent the email with my APP log. John
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#4
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Re:Unable to turn on Network Security
6 hours ago

  @WeylandYutani 

Hi, thank you very much for the logs and pictures.

From the time stamp on the attached pictures, it seems like the Network security features are enabled even with an error.

I wonder whether it turned back to "disabled" again.

By the way, did the reported issue start recently, such as after a firmware upgrade?

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco X50_V1_1.8.0 Significantly Expanded the Client Connection Details and Added Channel Selection ▶Deco X50/X55_V1.3_1.3.1 Introduced Channel Selection, WiFi Access Control and WireGuard VPN ▶Deco BE65_V2_1.2.10 New Firmware with Enhanced Stability & Interference Resistance ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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#5
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Replies: 4

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