not expected experience in RMA
Hello,
I would like to post a general and factual inquiry for clarification within the TP-Link community.
Recently, I submitted a TP-Link BE550 v1 unit for repair. The device that was returned to me was a BE550 v2, and this change in hardware revision was made without prior notice or explanation.
I am not raising this as an accusation or complaint, but rather seeking clarification on the following points:
1. Is TP-Link Korea operated as a subsidiary of TP-Link Technologies (global headquarters), or does it function as an independent local entity using the TP-Link brand?
2. When a repaired product is replaced with a different hardware revision (for example, v1 to v2), is there an internal guideline or standard policy regarding customer notification?
case id: PKR-250718-007012
3. Are local service and communication practices governed by global headquarters guidelines or brand governance policies?
4. In Korean online communities, some posts published under the name of TP-Link Korea appear to be presented as informational or tip-based content. However, I would like to better understand how the depth, level of technical detail, and presentation format of such content are determined.
Specifically, I am curious whether there are internal standards regarding the inclusion of practical configuration details, visual or step-by-step operational examples, and clearly defined technical context, as opposed to high-level product recommendations.
Additionally, I would appreciate clarification on the internal review or approval process for these community posts, including which team or role is responsible for ensuring their technical accuracy, clarity, and intended purpose.
As a technology-focused brand, transparency and consistency in both service communication and community engagement are important to users, especially when technical topics and product recommendations are involved.
This post is intended purely for constructive clarification and community understanding, not as criticism.
Thank you.
Hello @tpkruser8888
Thank you for your interest in TP-Link products and services.
TP-Link Korea is a subsidiary of TP-Link Systems Inc. This relationship guarantees that we uphold consistent standards of quality and innovation throughout our global operations, ensuring a unified brand experience for our customers worldwide.
However, to best serve our customers worldwide, warranty terms and conditions are tailored to align with local regulations, market dynamics, and country-specific requirements. Consequently, these terms may vary by region. For the most accurate and up-to-date details applicable to your location in Korea, we recommend reviewing the dedicated Warranty & RMA Policy on the regional official website.
Addressing your specific query about receiving an Archer BE550 V2 instead of the V1 hardware, TP-Link Korea has clearly outlined the details as follows. We recommend that you refer to this policy for a comprehensive understanding of such replacement scenarios.
In response to your inquiry regarding Korean online communities, TP-Link Korea engages with customers through verified official accounts on platforms such as Naver Blog, Instagram, and YouTube. If you have any specific questions about content within a particular community, we strongly recommend reaching out directly to the verified TP-Link representatives on those platforms. For your assurance, all official communication channels are clearly marked with [TP-Link] branding and certification badges. This makes it easy for you to identify and engage with our authorized representatives. Please be aware that any information obtained from unofficial third-party sources — including unverified social profiles, forums, or individual users — does not represent TP-Link or TP-Link Korea's official position.
If you encounter any difficulties in locating an official TP-Link Korea account or need assistance in verifying a source, our regional support team is readily available to help. You can reach out to them at Contact Technical Support.
We are committed to providing you with the best support and ensuring your experience with TP-Link Korea is seamless and satisfactory.