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Move in-app subscription to new TP-Link ID

Move in-app subscription to new TP-Link ID

Move in-app subscription to new TP-Link ID
Move in-app subscription to new TP-Link ID
Thursday
Model: Deco X50-5G  
Hardware Version:
Firmware Version:

Hi,

 

I created a new TP-Link ID and moved my network over to the new one because I lost access to the old email (old ISP email that was discontinued). (I tried changing the email first but I was told by support this is not possible)

 

I want to move my active in-app purchases to my new ID. This account is on the old ID so that you can verify that I have active subscriptions.

 

Please let me know how to proceed. I can't find any button to restore purchases in the Deco-app. I've used my apple account to purchase the subscriptions.

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#1
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3 Reply
Re:Move in-app subscription to new TP-Link ID
Friday

  @danni1 

Hi, welcome to the community.

Can I have the firmware version of your Deco X50-5G?

You can change the owner account to another new email ID: How to change the owner account on the Deco APP

But the HomeShield subscription can't be switched. Users might need to cancel the subscription on the previous email, then purchase again with the new email ID.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco X50_V1_1.8.0 Significantly Expanded the Client Connection Details and Added Channel Selection ▶Deco X50/X55_V1.3_1.3.1 Introduced Channel Selection, WiFi Access Control and WireGuard VPN ▶Deco BE65_V2_1.2.10 New Firmware with Enhanced Stability & Interference Resistance ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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#2
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Re:Move in-app subscription to new TP-Link ID
Friday

  @David-TP 

 

The subscription is a yearly plan and canceling does not make any difference. It wont allow me to buy a new one because one is already active on my new Apple ID.

 

Guess I'm out of options having all the extra features then, suppose my only option is to replace my entire Deco-system then because it's a long tilt until the subscriptions cancel..

 

i already swapped the owner to a new e-mail, so that does not make any difference at all. 

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#3
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Re:Move in-app subscription to new TP-Link ID
Friday

  @danni1 

Hi, thanks for the quick reply.

I'm afraid I don't have any other suggestions either.

If possible, you can try to contact the local technical support for further assistance:https://www.tp-link.com/en/support/contact-technical-support/

Thank you very much.

Best regards.

 

▶Check What's Currently Going on With Deco ▶Deco X50_V1_1.8.0 Significantly Expanded the Client Connection Details and Added Channel Selection ▶Deco X50/X55_V1.3_1.3.1 Introduced Channel Selection, WiFi Access Control and WireGuard VPN ▶Deco BE65_V2_1.2.10 New Firmware with Enhanced Stability & Interference Resistance ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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