Hi @Joseph-TP 

Thank you for your reply.
 

My current firmware was downloaded from the following topic to resolve a previous issue:
https://community.tp-link.com/en/home/forum/topic/771814

The file creation date is October 16, 2024.
 

When I check the automatic update section on the router settings page, it reports that no new firmware is available.
 

Unfortunately, the issue with incoming calls not displaying the Caller ID number is still present.

  @Andrea8080 

Thank you for your detailed report regarding the Caller ID issue on your Archer VR1210v v2.0 with Italian firmware. You've correctly identified a firmware-specific bug.

You are right that this issue has been resolved in the UK and Spanish firmware versions. The solution for the Italian version depends on TP-Link releasing an official update.

Here are your actionable steps:

1. Check for Official Updates: Monitor the Italian firmware download page for your model on TP-Link's website for a new release.

2. Contact Support Directly: Use the "Contact Support" section on the TP-Link Italy website to submit a formal ticket. Include your firmware version and links to the resolved UK/Spanish updates to highlight the discrepancy.

3. Community Follow-Up: Consider politely replying to the forum topic you linked (Topic #771814) to ask the moderators or community manager if there is an ETA for the Italian fix, as this increases visibility.

Installing a firmware from a different region is not recommended, as it may cause compatibility issues with your ISP's settings. Awaiting the official Italian patch is the safest course of action.

Hi @timjones_009,
 

Thank you for your response.

I have proceeded with submitting the report via email to support.it@tp-link.com, as suggested.

I hope the issue will be resolved soon with an official Italian firmware update.
Thanks again for your support, and best wishes for 2026.

Best regards,
Andrea