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Paying money for Security+

 
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Paying money for Security+

Paying money for Security+
Paying money for Security+
Tuesday
Model: Archer BE800  
Hardware Version: V1
Firmware Version: 1.3.3 Build 20251015 rel.13041(4555)

Payed a lot of money for this router, but you have nothing to see, also payed for Security+ whichs shows only counter for a device, but what it is blocking ????

Device is great, but firmware is very amateuristic, then I've to say ASUS is much better, where I came from.

Hardware is quick, but that's it. Can I trust it, no idea. Is it safe, no idea.

 

If you pay a lot for a router, why do you have to pay extra?

 

So feature request, we payed a lot, be more open and show things like logging, show professional layout. Cause if show something, we can say something, now you get updates and I'm scratching my head, what da hack was done!

#1
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6 Reply
Re:Paying money for Security+
Wednesday

Hello @mizwdev ,

Welcome to our community.

 

Please ensure you purchased the Security+ service using the correct account and that it has been successfully applied. Please refer to suggestions of General questions about HomeShield Subscription Service?

Could you tell me what specific features I can see after applying the service? If convenient, please provide relevant screenshots.

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: △New Firmware Update for Archer BE260/Archer BE400 to Support VPN Merge, New ECO Mode, and More △Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN △Tether KidShield Test Recruitment - Safeguarding Children's Online Experience If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
#2
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Re:Paying money for Security+
Wednesday

  @Joseph-TP 

 

It is active in my account.

 

It is blocking for instance something for Samsung soundbar, saying malware. But it would be nice if you see what is the malware instead of only saying malware.

Of course you can create exception, but you say hi malware please come and get me :-(

It is stupid that you can't allow specific malware (or what TPlink sees as malware) for that device.

#3
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Re:Paying money for Security+
Thursday

Hello @mizwdev ,

Thanks for getting back to me.

 

Could you tell me if the Security+ service is experiencing the same things on other devices?

We value your feedback and suggestions. If convenient, could you please provide some relevant screenshots? This would help us with further analysis and future feature improvements.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: △New Firmware Update for Archer BE260/Archer BE400 to Support VPN Merge, New ECO Mode, and More △Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN △Tether KidShield Test Recruitment - Safeguarding Children's Online Experience If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
#4
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Re:Paying money for Security+
Thursday
I see the same on my iPad, but the question is : - please let me see what you block with all options in Security+ - if that is done, let us decide what is ok, instead of opening that whole device. And why do we have to use a app and webpage? Please deliver both actions you can do in app and webpage. I hate apps on a mobile for instance.
#5
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Re:Paying money for Security+
Yesterday

Hello @mizwdev ,

The tech team has been made aware of your case; they will likely reach out to you via email to continue troubleshooting. Please check your email inbox and confirm.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: △New Firmware Update for Archer BE260/Archer BE400 to Support VPN Merge, New ECO Mode, and More △Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN △Tether KidShield Test Recruitment - Safeguarding Children's Online Experience If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
#6
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Re:Paying money for Security+
Yesterday
do you mean it should work and I should see more then only a amount ?
#7
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