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P9 constantly showing as offline

P9 constantly showing as offline

P9 constantly showing as offline

2026-01-07 17:08:29 - last edited 2026-02-04 05:48:55

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2026-01-07

P9 constantly showing as offline

2026-01-07 17:08:29 - last edited 2026-02-04 05:48:55

Tags: #Deco App Related

Model: Deco P9

Hardware Version: V2

Firmware Version:

Looking for help! We have a main Deco then 5 others dotted around our house. Recently, the 5 Deco's are showing as being offline. The lights on the Deci's are steady white. It won't let me check for updates on the app either. I'm at my wits end with it!!

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0

#1

1 Accepted Solution

2026-01-08 06:24:46 - last edited 2026-02-04 05:48:55

Posts: 18042

Helpful: 2672

Solutions: 3143

Stories: 9

Registered: 2020-04-14

Re:P9 constantly showing as offline-Solution

2026-01-08 06:24:46 - last edited 2026-02-04 05:48:55

Hi, welcome to the community.

Can I have the firmware version of the Deco P9?

Please also refer to this link to help me submit the Deco App log:

How to submit Deco APP log

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for all Deco models

Recommended Solution

0

0

#2

1 Reply

2026-01-08 06:24:46 - last edited 2026-02-04 05:48:55

Posts: 18042

Helpful: 2672

Solutions: 3143

Stories: 9

Registered: 2020-04-14

Re:P9 constantly showing as offline-Solution

2026-01-08 06:24:46 - last edited 2026-02-04 05:48:55

Hi, welcome to the community.

Can I have the firmware version of the Deco P9?

Please also refer to this link to help me submit the Deco App log:

How to submit Deco APP log

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for all Deco models

Recommended Solution

0

0

#2