Network deleted in Deco application

Network deleted in Deco application

Network deleted in Deco application
Network deleted in Deco application
Yesterday
Model: Deco X75  
Hardware Version:
Firmware Version:

Hello,

I have a mesh network with Deco XE75 (main) and Deco P9 (satellite), originally set up using the Deco iOS app.

The network is still working perfectly (Wi-Fi and internet OK), but it no longer appears in the Deco app.

Instead, the app only shows a generic “TP-Link / X75” device, as if the Deco is unclaimed.

 

is there a way to recover the network configuration, without having to set it up again?

Thanks!

 

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#1
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Re:Network deleted in Deco application
20 hours ago

  @Paulo_R 

Hi, welcome to the community.

Can I have a screenshot that "Deco app only shows a generic 'TP-Link / X75' device, as if the Deco is unclaimed"?

Please also refer to this link to help me submit the Deco App log:

How to submit Deco APP log

 

Wait for your reply.

Best regards.

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#2
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Re:Network deleted in Deco application
11 hours ago

Hi  @David-TP,  

i include a print of the devo application with "default network"

 

mean while i also sent a request with logs to support.

Thanks!

 

File:
deco1.pngDownload
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#3
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