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P9 Mesh saying the access points aren't connected when they are.

P9 Mesh saying the access points aren't connected when they are.

P9 Mesh saying the access points aren't connected when they are.
P9 Mesh saying the access points aren't connected when they are.
a week ago
Model: Deco P9  
Hardware Version:
Firmware Version:

Hi i have noticed recently that my Deco's in my Mesh are showing offline in the app, but when i click into them they are showing devices connected to them also they are showing the correct led light on the device as well. Has anyone else had this issue?

please see below images.

 

Kind Regards Andrew

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#1
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7 Reply
Re:P9 Mesh saying the access points aren't connected when they are.
a week ago

  @andye85 

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#2
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Re:P9 Mesh saying the access points aren't connected when they are.
a week ago

  @andye85 

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#3
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Re:P9 Mesh saying the access points aren't connected when they are.
a week ago - last edited a week ago

  @andye85 

Hi, can I have the firmware version of the Deco P9?

Please also refer to this link to help me submit the Deco App log:

How to submit Deco APP log

 

If the current firmware is 1.2.1, I've left a message with a beta firmware based on the official 1.2.1 version. Please test whether it helps.

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for Test! ▶Deco X50/X55_V1.3_1.3.1 Introduced Channel Selection, WiFi Access Control and WireGuard VPN ▶Deco BE65_V2_1.2.10 New Firmware with Enhanced Stability & Interference Resistance ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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#4
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Re:P9 Mesh saying the access points aren't connected when they are.
Tuesday

  @andye85 So are mine, the main is a Deco M5 then a mixture throughout. I have 6 devices with 50 plus clients connected. The red lights are on all the devices apart from the main one which is green. There are clients connected to all of them. There are Reddit post about this recently which makes me think its a TP Link issue.

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#5
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Re:P9 Mesh saying the access points aren't connected when they are.
Wednesday

  @Hughmungus 

Hi, can I have the firmware version of your Deco M5?

Did the Deco work in Wireless router mode or Access Point mode?

Please also refer to this link to help me submit the Deco App log:How to submit Deco APP log 

Wait for your reply.

Best regards.

 

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for Test! ▶Deco X50/X55_V1.3_1.3.1 Introduced Channel Selection, WiFi Access Control and WireGuard VPN ▶Deco BE65_V2_1.2.10 New Firmware with Enhanced Stability & Interference Resistance ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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#6
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Re:P9 Mesh saying the access points aren't connected when they are.
Wednesday

  @David-TP 

 

Hi yes it is that firmware, but where is the link to the P9 update? 

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#7
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Re:P9 Mesh saying the access points aren't connected when they are.
Thursday

  @andye85 

Hi, it is sent via Inbox:

https://community.tp-link.com/en/home/uc/message/887426

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for Test! ▶Deco X50/X55_V1.3_1.3.1 Introduced Channel Selection, WiFi Access Control and WireGuard VPN ▶Deco BE65_V2_1.2.10 New Firmware with Enhanced Stability & Interference Resistance ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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#8
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Helpful: 1

Views: 117

Replies: 7

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