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Device restart when trying to connect via VPN

Device restart when trying to connect via VPN

Device restart when trying to connect via VPN
Device restart when trying to connect via VPN
2026-01-19 15:59:35 - last edited 2026-02-11 10:19:47
Tags: #VPN #Remote Management
Model: Archer AX55  
Hardware Version: V1
Firmware Version: 1.5.10 Build 20251119 rel.50509(4555)

Good morning.

I'm encountering a problem. My router restarts when I try to access the admistration/tp-link panel while connected to the network via OpenVPN.
Remote management is disabled for security reasons.

I should mention that I upgraded from the AX1800 model, which didn't have this problem, and I can connect to the router without any problems via VPN.

 

Logs:

####################################################################
#                  Archer AX55 System Log
# Time = 2026-01-19 16:25:09
# H-Ver = 1.0.0 ; S-Ver = 1.5.10 Build 20251119 rel.50509
# LAN: I = 192.168.99.1 ; M = 255.255.255.0 ; MAC = CC:BA:BD:09:ED:1C 
# WAN: W = static ; ***
# Clients connected: 3 ; WI-FI : 2 
####################################################################
2026-01-19 16:24:06 led-controller[1402]: <6> 288051 Start to run WAN1_ON
2026-01-19 16:24:06 led-controller[1402]: <6> 288051 Start to run WAN0_OFF
2026-01-19 16:24:06 led-controller[1402]: <6> 288051 Start to run LAN_ON
2026-01-19 16:23:35 upnp[21969]: <6> 217504 Service start
2026-01-19 16:23:34 upnp[21969]: <6> 217505 Service stop
2026-01-19 16:23:31 remote-management[21513]: <6> 282505 Service stop
2026-01-19 16:23:27 nat[18328]: <6> 211021 IPSEC ALG enabled
2026-01-19 16:23:27 nat[18328]: <6> 211021 L2TP ALG enabled
2026-01-19 16:23:27 nat[18328]: <6> 211021 PPTP ALG enabled
2026-01-19 16:23:27 nat[18328]: <6> 211021 SIP ALG enabled
2026-01-19 16:23:27 nat[18328]: <6> 211021 RTSP ALG enabled
2026-01-19 16:23:27 nat[18328]: <6> 211021 H323 ALG enabled
2026-01-19 16:23:27 nat[18328]: <6> 211021 TFTP ALG enabled
2026-01-19 16:23:27 nat[18328]: <6> 211021 FTP ALG enabled
2026-01-19 16:23:23 qos[20093]: <6> 259504 Service start
2026-01-19 16:23:23 qos[20093]: <6> 259503 Function disabled
2026-01-19 16:23:23 qos[20093]: <6> 259505 Service stop
2026-01-19 16:23:12 led-controller[1402]: <6> 288051 Start to run WAN1_ON
2026-01-19 16:23:12 led-controller[1402]: <6> 288051 Start to run WAN0_OFF
2026-01-19 16:23:12 led-controller[1402]: <6> 288051 Start to run LAN_ON
2025-11-19 00:02:01 nat[18328]: <6> 211501 Initialization succeeded

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#1
1 Accepted Solution
Re:Device restart when trying to connect via VPN-Solution
2026-01-20 04:26:15 - last edited 2026-02-11 10:19:47

Hello @niepozorny ,

Welcome to our community.

 

May I know the  WAN Connection Type of your router? Is it PPPoE or Dynamic IP? 

In addition, we have released a new official firmware; you can manually install it for a try: Archer AX55_V1_1.5.11 Build 20251119

The firmware release time varies by region, and you can find the firmware on the official website afterward.

 

The tech team has been made aware of your case; they will likely reach out to you via email to continue troubleshooting. Please check your email inbox and confirm.

Welcome to Our Community! Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click △ Or ☆Recommended Solution if the post/answer helps.
Recommended Solution
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#2
3 Reply
Re:Device restart when trying to connect via VPN-Solution
2026-01-20 04:26:15 - last edited 2026-02-11 10:19:47

Hello @niepozorny ,

Welcome to our community.

 

May I know the  WAN Connection Type of your router? Is it PPPoE or Dynamic IP? 

In addition, we have released a new official firmware; you can manually install it for a try: Archer AX55_V1_1.5.11 Build 20251119

The firmware release time varies by region, and you can find the firmware on the official website afterward.

 

The tech team has been made aware of your case; they will likely reach out to you via email to continue troubleshooting. Please check your email inbox and confirm.

Welcome to Our Community! Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click △ Or ☆Recommended Solution if the post/answer helps.
Recommended Solution
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0
#2
Re:Device restart when trying to connect via VPN
2026-01-20 14:22:41

Hi  @Joseph-TP,

 

Thank you for your reply. My WAN connection type is Dynamic IP.

0
0
#3
Re:Device restart when trying to connect via VPN
2026-01-22 05:41:23

Hi @niepozorny ,

Please also maintain email communication with the engineers.

Best Regards~

Welcome to Our Community! Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click △ Or ☆Recommended Solution if the post/answer helps.
0
0
#4

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