Device restart when trying to connect via VPN

niepozorny

3 weeks ago - last edited 31 minutes ago

Posts: 2

Helpful: 0

Solutions: 0

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Registered: 2026-01-19

Device restart when trying to connect via VPN

3 weeks ago - last edited 31 minutes ago

Tags: #VPN #Remote Management

Model: Archer AX55

Hardware Version: V1

Firmware Version: 1.5.10 Build 20251119 rel.50509(4555)

Good morning.

I'm encountering a problem. My router restarts when I try to access the admistration/tp-link panel while connected to the network via OpenVPN.
Remote management is disabled for security reasons.

I should mention that I upgraded from the AX1800 model, which didn't have this problem, and I can connect to the router without any problems via VPN.

Logs:

####################################################################
# Archer AX55 System Log
# Time = 2026-01-19 16:25:09
# H-Ver = 1.0.0 ; S-Ver = 1.5.10 Build 20251119 rel.50509
# LAN: I = 192.168.99.1 ; M = 255.255.255.0 ; MAC = CC:BA:BD:09:ED:1C
# WAN: W = static ; ***
# Clients connected: 3 ; WI-FI : 2
####################################################################
2026-01-19 16:24:06 led-controller[1402]: <6> 288051 Start to run WAN1_ON
2026-01-19 16:24:06 led-controller[1402]: <6> 288051 Start to run WAN0_OFF
2026-01-19 16:24:06 led-controller[1402]: <6> 288051 Start to run LAN_ON
2026-01-19 16:23:35 upnp[21969]: <6> 217504 Service start
2026-01-19 16:23:34 upnp[21969]: <6> 217505 Service stop
2026-01-19 16:23:31 remote-management[21513]: <6> 282505 Service stop
2026-01-19 16:23:27 nat[18328]: <6> 211021 IPSEC ALG enabled
2026-01-19 16:23:27 nat[18328]: <6> 211021 L2TP ALG enabled
2026-01-19 16:23:27 nat[18328]: <6> 211021 PPTP ALG enabled
2026-01-19 16:23:27 nat[18328]: <6> 211021 SIP ALG enabled
2026-01-19 16:23:27 nat[18328]: <6> 211021 RTSP ALG enabled
2026-01-19 16:23:27 nat[18328]: <6> 211021 H323 ALG enabled
2026-01-19 16:23:27 nat[18328]: <6> 211021 TFTP ALG enabled
2026-01-19 16:23:27 nat[18328]: <6> 211021 FTP ALG enabled
2026-01-19 16:23:23 qos[20093]: <6> 259504 Service start
2026-01-19 16:23:23 qos[20093]: <6> 259503 Function disabled
2026-01-19 16:23:23 qos[20093]: <6> 259505 Service stop
2026-01-19 16:23:12 led-controller[1402]: <6> 288051 Start to run WAN1_ON
2026-01-19 16:23:12 led-controller[1402]: <6> 288051 Start to run WAN0_OFF
2026-01-19 16:23:12 led-controller[1402]: <6> 288051 Start to run LAN_ON
2025-11-19 00:02:01 nat[18328]: <6> 211501 Initialization succeeded

1 Accepted Solution

Joseph-TP

3 weeks ago - last edited 31 minutes ago

Posts: 5690

Helpful: 386

Solutions: 2194

Stories: 0

Registered: 2024-06-22

Re:Device restart when trying to connect via VPN-Solution

3 weeks ago - last edited 31 minutes ago

Hello @niepozorny ,

Welcome to our community.

May I know the WAN Connection Type of your router? Is it PPPoE or Dynamic IP?

In addition, we have released a new official firmware; you can manually install it for a try: Archer AX55_V1_1.5.11 Build 20251119

The firmware release time varies by region, and you can find the firmware on the official website afterward.

The tech team has been made aware of your case; they will likely reach out to you via email to continue troubleshooting. Please check your email inbox and confirm.

Welcome to Our Community！ Check Out the Latest Posts: △New Firmware for Archer BE800 V1 to Support VPN Merge, EasyMesh Guest/IoT Network Extend, and More △Enhanced EasyMesh Support with Extended Guest/IoT/MLO Networking and Advanced Features for BE550 V2 △New Firmware for Archer BE900 V2 to Support Multi-WAN, DoH/DoT, EasyMesh in AP Mode and More △New Firmware for Archer BE260/Archer BE400 to Support VPN Merge, New ECO Mode, and More If you found the post or response helpful, click Helpful. If an answer solves your problem, click Recommended Solution so that others can benefit from it.

Device restart when trying to connect via VPN

Device restart when trying to connect via VPN

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