Deco XE75 inconsistent internet speeds (upload and download)
Hi there,
Hoping you can please help me trouble shoot. We have been experiencing extremely low upload and download speeds (in the low kbps) and as a result have been unable to watch live streamed sport and streaming services like Netflix. We've also had TEAMs calls drop out while working.
I read through some forums yesterday and disabled the QoS functions which seems to have helped today but I have taken some screen shots from the DECO app this mornigng over a 10 minute period and have the following speeds:
Download
141kbps
13mbps
97kbps
8.5mbps
163 kbps
12mbps
Upload
28kbps
373kbps
62kbps
55kbps
89kbps
4.1mbps
As you can see, it is jumping all over the place.
Any advice on what we can do to stablise this?
Thanks
Hi, welcome to the community.
How many Deco XE75s do you have? Are they connected via WiFi Backhaul?
Did you check the speed here on the Deco App:
If yes, the real-time speed rates are not the actual network speed, and you can refer to:
How to Understand Speed Rates on the Deco APP
Can I have the model numbers of the devices that can't watch live streamed sport and streaming services like Netflix, as well as Team Calls?
Have you tried to set the preferred band for these devices to 5GHz or 6GHz if they support?
How to select a preferred signal source on the Deco App
Wait for your reply.
Best regards.