Parental controls not working
Recently the parental controls have ceased working. It shows that the device is online but does not limit the time anymore. It also is hit or miss if it limits websites listed in the block section. Any ideas what can be done?
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Hi, thank you very much for the update.
Do you get the Deco from your internet service provider? Can I also have your ISP?
Have you tested to create a different Parental Control profile for other devices, or adding another device to the same profile? Would the same issue continue?
At the same time, I'll follow up on your case via email and ask the senior engineer for further assistance. Please check whether you've received my email.
Best regards.
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Hi, welcome to the community.
Can I have the model number as well as the firmware version of your Deco?
Did the "Block" button on the Parental Control profile still work as expected?
It is also recommended to submit a Deco App log and add the unblocked websites in the email content.
Wait for your reply.
Best regards.
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@David-TP hi the model # isx50
the firmware is
2.0.14build20250828 rel15035
yes when I hit block device it does work. (But then I need to remember to turn it on the next morning and can't limit the amount of time/website access if I am not home
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Hi, thank you very much for the update.
Do you get the Deco from your internet service provider? Can I also have your ISP?
Have you tested to create a different Parental Control profile for other devices, or adding another device to the same profile? Would the same issue continue?
At the same time, I'll follow up on your case via email and ask the senior engineer for further assistance. Please check whether you've received my email.
Best regards.
- Copy Link
- Report Inappropriate Content
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- Report Inappropriate Content
Hi, thanks for the update.
Did you receive my email? Can you give me a reply via email?
I didn't have further suggestions. Since the current firmware is an ISP-customized version, I might need to forward the case to the dedicated ISP support engineers for further assistance.
Wait for your reply.
Best regards.
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