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family members disappear from parental control

family members disappear from parental control

family members disappear from parental control
family members disappear from parental control
2026-01-31 15:47:43 - last edited 2026-02-11 11:05:10
Tags: #Parental Control
Model: Archer AX53  
Hardware Version:
Firmware Version:

Parental Control profiles are constantly disappearing from the Tether app. When attempting to create a new one, it displays the error "Unable to create profile. Please try again later."
It also frequently fails to update settings when attempting to add a time slot for a specific profile. Restarting the router used to resolve the issue, but over the past week, reinstalling the app and restarting the router hasn't helped.

I also frequently see an error when attempting to use Parental Controls, where the app doesn't recognize the owner's device and asks the user to contact the owner for additional permissions.

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#1
1 Accepted Solution
Re:family members disappear from parental control-Solution
2026-02-02 08:32:51 - last edited 2026-02-11 11:05:10

Hello @Aulika ,

Welcome to our community.

 

May I know the hardware and firmware versions of your router?  Please refer to How to find the hardware and firmware version of my TP-Link device

Have you tried a different phone to use the Tether App and test if parental control can work?

 

Please confirm that your router is up to date. https://www.tp-link.com/en/support/download/archer-ax53/v1/#Firmware

If the app does not recognize the owner's device or requests additional permissions, ensure you are logged in with the correct TP-Link ID (the owner's account) and that the app has the necessary permissions on your phone.

Please restart the router and reinstall the app. If it no longer helps, consider performing a factory reset on the router as a last resort. Please back up your settings before doing this.

Welcome to Our Community! Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click △ Or ☆Recommended Solution if the post/answer helps.
Recommended Solution
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#2
1 Reply
Re:family members disappear from parental control-Solution
2026-02-02 08:32:51 - last edited 2026-02-11 11:05:10

Hello @Aulika ,

Welcome to our community.

 

May I know the hardware and firmware versions of your router?  Please refer to How to find the hardware and firmware version of my TP-Link device

Have you tried a different phone to use the Tether App and test if parental control can work?

 

Please confirm that your router is up to date. https://www.tp-link.com/en/support/download/archer-ax53/v1/#Firmware

If the app does not recognize the owner's device or requests additional permissions, ensure you are logged in with the correct TP-Link ID (the owner's account) and that the app has the necessary permissions on your phone.

Please restart the router and reinstall the app. If it no longer helps, consider performing a factory reset on the router as a last resort. Please back up your settings before doing this.

Welcome to Our Community! Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click △ Or ☆Recommended Solution if the post/answer helps.
Recommended Solution
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#2

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