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Issue with Parental Control After Firmware Update – Deco X50 (1.3.1 Build 20251122 Rel 36074)

Issue with Parental Control After Firmware Update – Deco X50 (1.3.1 Build 20251122 Rel 36074)

Issue with Parental Control After Firmware Update – Deco X50 (1.3.1 Build 20251122 Rel 36074)
Issue with Parental Control After Firmware Update – Deco X50 (1.3.1 Build 20251122 Rel 36074)
23 hours ago
Model: Deco X50  
Hardware Version: V1
Firmware Version: 1.3.1 Build 20251122 Rel 36074.

Hello TP-Link Support Team,

 

I am experiencing an issue with my Deco X50 router after updating it to firmware version 1.3.1 Build 20251122 Rel 36074 on Feb, 2nd 2026.

 

After this update, the Parental Control feature stopped working correctly. Any device that is added to a Parental Control profile immediately loses internet connectivity, even when no filters, schedules, or restrictions are configured.

 

I have been using the Parental Control feature for a long time, including the premium version, which I currently pay for and I never had this problem before this firmware update.

 

Could you please investigate this issue and provide a fix or workaround as soon as possible? This feature is essential for my daily usage.

 

Thank you in advance for your support.

 

Best regards,

Marcio

 

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#1
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3 Reply
Re:Issue with Parental Control After Firmware Update – Deco X50 (1.3.1 Build 20251122 Rel 36074)
23 hours ago - last edited 18 hours ago

@David-TP  Could you please support me with this issue? Many Thanks!

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#2
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Re:Issue with Parental Control After Firmware Update – Deco X50 (1.3.1 Build 20251122 Rel 36074)
4 hours ago

  @mwcarmo 

Hi, welcome to the community.

I'd like to follow up on your case via email and ask the senior engineer for further assistance. Please check whether you've received my email.

By the way, if you temporarily remove the devices from the Parental Control profile, will they start working properly?

Can you also try to update the email with some screenshots of your Parental Control configuration?

 

Thanks a lot.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for Test! ▶Deco X50/X55_V1.3_1.3.1 Introduced Channel Selection, WiFi Access Control and WireGuard VPN ▶Deco BE65_V2_1.3.0 Added DoH & DoT, Speed Limit and Internet Backup Try to leave a Message if urgent help is required.
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#3
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Re:Issue with Parental Control After Firmware Update – Deco X50 (1.3.1 Build 20251122 Rel 36074)
42 minutes ago - last edited 41 minutes ago

  @David-TP 

 

Hi David,

 

Yes, when the devices are removed from the Parental Control profile, they immediately regain normal internet access and work properly.

 

Please find attached the screenshots showing the current configuration of my Parental Control section for your reference.

 

 

Let me know if you need any additional information or further tests from my side.

 

Best regards,

Marcio

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#4
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