Viber videos

Viber videos

Viber videos
Viber videos
a week ago
Model: Deco X20  
Hardware Version: V3
Firmware Version: 1.3.0

I have a deco mesh system and there is a problem with viber videos. They do not download.

The topology is:

Starlink v3, then a tp link TL-SG108E switch. In the switch three X20 deco are wire connected and after that there are two more wireless X20 decos. All decos are in AP mode.

When I try to download a viber video, it does not. If I temporaly switch to airplane mode and then back to deco wifi, then the video downloads. But only this one. If i try to do the same with a second video, the second one does not download.

I tried everything (removing security, disable smart DHCP, adding a guest wifi, restarting everything) but the situation is the same. Decos are also updated to the last available firmware and viber version is the last available.

If I change to starlink wifi, there is no problem. Viber videos download perfectly well.

Finally I added an older tp link access point (TL-WA901ND). I connected this with an ethernet cable to one of the decos. By connecting to this older AP the problem does not exist. Viber videos are downloading without problem.

So, my conclusion is that something goes wrong with the deco wifi (or I missed something) but I cannot figure out what.

Any idea about this?

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#1
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4 Reply
Re:Viber videos
Wednesday

  @Machos 

Hi, welcome to the community.

Is the current firmware Deco X20_V3_1.3.0 Build 20250722 Rel. 50004?

 

Apart from the Viber videos, have you seen any similar issues on other streaming services?

I've left a message with a beta firmware for Deco X20_V3. Could you please help me test whether it helps?

Wait for your reply.

Best regards.

 

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#2
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Re:Viber videos
Wednesday

  @David-TP 

Hi and thanks for your reply.

Yes, the firmware is the one you stated and the version (the one written after the S/N) is EU/3.20.

A similar issue I have with the mobile app of a Greek bank (Eurobank) which does not open It seems loading and loading indefinitely.  

I can not see the message with the beta firmware.

Best regards

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#3
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Re:Viber videos
Yesterday

  @Machos 

Hi, you can find the message box here:

https://community.tp-link.com/en/home/uc/message/887426

Best regards.

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#4
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Re:Viber videos
Yesterday

  @David-TP 

Hi, I got the beta firmware but since I'm abroad for work I'll test it next week and I'll let you know.

Thanks

Best regards

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#5
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