I'm using the Deco X50-5G with a SIM from O2 5G-plan "unlimited on-demand" with a data plan of 10 GB each day wich can be topped up in 2 GB steps by SMS, when the 10GB are used.
Until end of november 2025 sending SMS was working fine. Since then, sending SMS is generating an error message. When I put the SIM card into my mobile phone, sending SMS is working fine.
What can I do?
After a factory reset the Deco can now send SMS.
Thank you very much for all your work on this case.
BR Andreas
Hi,
If you still can reproduce this issue, could you please help me save the web UI system log and send it to support.forum@tp-link.com so that I can forward it to the senior engineer for further assistance.
(Please add forum ID#858356 in the subject.)
And can I also have a screenshot of the error message?
Wait for your reply.
Best regards.
Hello David,
thank you for your answer. I just sent the data (Web UI system log and screenshot) to the given email adress.
BR Andreas
After a factory reset the Deco can now send SMS.
Thank you very much for all your work on this case.
BR Andreas
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