Android apps not working when connected to network

Android apps not working when connected to network

Android apps not working when connected to network
Android apps not working when connected to network
Yesterday
Model: ER605 (TL-R605)   OC300   EAP683 UR  
Hardware Version: V2
Firmware Version: 2.3.3

I have a ER605 gateway with a OC300 controller and multiple EAPs. I have a 1gig down/up fiber connection with supplied modem from our Internet provider. I don't seem to have any issues with my computers but have been having problems with Android devices including phones and fire sticks. Multiple apps including paramount+, Disney+, some other streaming apps along with some other random apps act like they are not getting internet. For example paramount+ will load the advertisement before the video but then will fail to load the video. Other apps will just get stuck loading and when I get off wifi and on to cell connection they load just fine.

 

 

 

I have swapped the router to a old Linksys with wifi and then everything works fine so I believe it is something with the omada hardware. I have found similar threads with the same problem as far as paramount+, which I know paramount+ has a lot of issues but mine goes beyond just that. I have tried changing the DNS to 8.8.8.8 and the mtu to 1400 with no luck. I feel like there is probably some setting that I am overlooking.

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Re:Android apps not working when connected to network
3 hours ago

Hi  @Nchilds 

To help assist and streamline the identification of the behavior, we recommend sending an email to forumsupport.usa@tp-link.com with the following information:

Subject: [Forum Escalation][ID 858530] 
Forum Nickname: 
Thread URL:  https://community.tp-link.com/en/business/forum/topic/858530
Model&Version: 
Description: 
Any Other Relevant Information (Logs, Config Files, Images, etc.): 

Once sent, a ticket will be created in our support system, and a member of the team will follow up to gather more information or troubleshoot a cause.

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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